Hawaiian Airlines Customer Service Contacts

Hawaiian Airlines is the flag carrier and the largest airline in the U.S. state of Hawaii. It is being acquired by Alaska Airlines.

How to reach a person at Hawaiian Airlines

Customer Service: (800) 367-5320

Consumer Affairs Office fax number : (808) 838-6777

Hawaiian Airlines Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Hawaiian Airlines

We receive occasional complaints about Hawaiian Airlines. This customer experienced a delayed flight. Also, this customer did not get a refund for a canceled flight.

How to resolve a problem with Hawaiian Airlines

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Hawaiian Airlines mailing address

Hawaiian Airlines
P.O. Box 30008
Honolulu, HI 96820

Hawaiian Airlines social media channels

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Hawaiian Airlines executive customer service contacts

Primary Contact
Anthony Bagio
Senior Director Consumer Contacts
P.O. Box 30008
Honolulu, HI 96820
anthony.bagio@hawaiianair.com

Secondary Contact
Jon Snook
Executive Vice President and Chief Operating Officer
P.O. Box 30008
Honolulu, HI 96820
jonathan.snook@hawaiianair.com

Chief Executive
Peter R. Ingram
President u0026 Chief Executive Officer
P.O. Box 30008
Honolulu, HI 96820
peter.ingram@hawaiianair.com

Frequently asked questions about Hawaiian Airlines

How do I contact Hawaiian Airlines customer service?

Reservations: (800) 367-5320 Available 24/7.

Hawaiian Miles Service Center: (877) 426-4537 Available 1 p.m. -10:30 p.m. Eastern time.

Hawaiian Airlines Vacations (844) 762-0089 Available 24/7.

Central Baggage Service: (866) 389-6654 Available 2 p.m. – 12:30 a.m. Eastern time. 

Hawaiian Air Cargo: (877) 422-2746.

Web Support Center: (866) 586-9419 Available 24/7.

Is Hawaiian Airlines a U.S. carrier?

Hawaiian Airlines is a commercial airline based in Honolulu, Hawaii; it operates between Hawaii and destinations in the continental U.S. and abroad.

Does Hawaiian Airlines offer a 24-hour cancellation policy?

It is possible to cancel a Hawaiian Airlines ticket within 24 hours of purchase without any extra fees, as long as the reservation was made at least one week before the scheduled departure.

Does Hawaiian Airlines answer the phone?

Yes, for general inquiries and assistance, contact Hawaiian Airlines 24/7 at (800) 367-5320.

Is Hawaiian Airlines owned by United?

No, it is an independent carrier headquartered in Hawaii and is owned by Hawaiian Holdings.

How to get professional help with your Hawaiian Airlines problem

If you need help with Hawaiian Airlines, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help

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