Hawaiian Airlines is the flag carrier and the largest airline in the U.S. state of Hawaii. It is being acquired by Alaska Airlines.
How to reach a person at Hawaiian Airlines
Customer Service: (800) 367-5320
Consumer Affairs Office fax number: (808) 838-6777
Hawaiian Airlines Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List.
What you need to know about Hawaiian Airlines
We receive occasional complaints about Hawaiian Airlines. This customer experienced a delayed flight. And this customer did not get a refund for a canceled flight.
- Hawaiian Airlines customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Hawaiian Airlines with our insider guide or through our executive contacts.
- Hawaiian Airlines customer service policies are standard. Here are our frequently asked questions about Hawaiian Airlines.
Hawaiian Airlines customer service response times
Hawaiian Airlines customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Response time: Phone support typically take 1 to 30 minutes to receive a response. You can expect an initial response. Phone number: Customers can contact Hawaiian Airlines at (800) 367-5320. Availability: Phone support is available 24/7. |
| Email support | Response time: Email inquiries typically take 1 to 5 business days to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Email address: Customers can contact Hawaiian Airlines through the “contact us” section on Hawaiian Airlines website. |
| Live chat | Response time: Hawaiian Airlines live chat support is usually the quickest option for getting help. You can expect an initial response within a few minutes to 30 minutes during business hours. Availability: Live chat is available 24/7, but the response times may be slower during peak periods, like sales events or holidays. |
| Social media | Response time: Hawaiian Airlines is active on social media platforms such as Instagram, Facebook and X. Response times can range from a few hours to a day depending on the platform and the inquiry’s complexity. |
How to resolve a problem with Hawaiian Airlines
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Hawaiian Airlines mailing address
P.O. Box 30008
Honolulu, HI 96820
Hawaiian Airlines loyalty program
Hawaiian Airlines’ HawaiianMiles is a free loyalty program where you earn miles by flying, using partner services, or shopping. You can redeem miles for flights, seat upgrades, and travel perks. Higher status levels give extra benefits like free checked bags and priority boarding. Miles never expire as long as you stay active.
Hawaiian Airlines social media channels
Hawaiian Airlines executive customer service contacts
Primary Contact
Anthony Bagio
Senior Director
P.O. Box 30008
Honolulu, HI 96820
anthony.bagio@alaskaair.com
Secondary Contact
Jeff Helfrick
Vice President of Customer Service
P.O. Box 30008
Honolulu, HI 96820
jeff.helfrick@alaskaair.com
Chief Executive
Joe Sprague
President and Chief Executive Officer
P.O. Box 30008
Honolulu, HI 96820
joe.sprague@hawaiianair.com
Also try: joe.sprague@alaskaair.com
How do I contact Hawaiian Airlines customer service?
Reservations: (800) 367-5320 Available 24/7.
Hawaiian Miles Service Center: (877) 426-4537 Available 1 p.m. -10:30 p.m. Eastern time.
Hawaiian Airlines Vacations (844) 762-0089 Available 24/7.
Central Baggage Service: (866) 389-6654 Available 2 p.m. – 12:30 a.m. Eastern time.
Hawaiian Air Cargo: (877) 422-2746.
Web Support Center: (866) 586-9419 Available 24/7.
Is Hawaiian Airlines a U.S. carrier?
Hawaiian Airlines is a commercial airline based in Honolulu, Hawaii; it operates between Hawaii and destinations in the continental U.S. and abroad.
Does Hawaiian Airlines offer a 24-hour cancellation policy?
It is possible to cancel a Hawaiian Airlines ticket within 24 hours of purchase without any extra fees, as long as the reservation was made at least one week before the scheduled departure.
Does Hawaiian Airlines answer the phone?
Yes, for general inquiries and assistance, contact Hawaiian Airlines 24/7 at (800) 367-5320.
Is Hawaiian Airlines owned by United?
No, it is an independent carrier headquartered in Hawaii and is owned by Hawaiian Holdings.
How to get professional help with your Hawaiian Airlines problem
If you need help with Hawaiian Airlines, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
