Hawaiian Airlines

Hawaiian Airlines is the flag carrier and the largest airline in the U.S. state of Hawaii. It is being acquired by Alaska Airlines.

Telephone
Customer Service : (800) 367-5320
Fax :(808) 838-6777
Mailing address
P.O. Box 30008
Honolulu, HI 96820
Website
hawaiianairlines.com

What you need to know about Hawaiian Airlines

We receive occasional complaints about Hawaiian Airlines. This customer experienced a delayed flight. And this customer did not get a refund for a canceled flight.

How to resolve a problem with Hawaiian Airlines

Try self-service first

Use our proven resolution methods, or Hawaiian Airlines’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Hawaiian Airlines respond?

Phone support
Phone support typically take 1 to 30 minutes to receive a response. You can expect an initial response. Phone number: Customers can contact Hawaiian Airlines at (800) 367-5320.Availability: Phone support is available 24/7.  
Email support
Email inquiries typically take 1 to 5 business days to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Email address: Customers can contact Hawaiian Airlines through the "contact us" section on Hawaiian Airlines website.  
Live chat
Hawaiian Airlines live chat support is usually the quickest option for getting help. You can expect an initial response within a few minutes to 30 minutes during business hours. Availability: Live chat is available 24/7, but the response times may be slower during peak periods, like sales events or holidays.  
Social media
Hawaiian Airlines is active on social media platforms such as Instagram, Facebook and X. Response times can range from a few hours to a day depending on the platform and the inquiry’s complexity.
Verified contacts

Hawaiian Airlines customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Anthony Bagio
Senior Director
Chief Executive Officer
Diana Birkett Rakow
Executive and Board Director

Hawaiian Airlines customer service policies

Hawaiian Airlines collects personal data such as contact details, payment information, and travel-related documents when customers interact with their services. It uses this data for reservations, ticketing, and communication, while also sharing it with third-party service providers and, following its merger, with Alaska Airlines. The company implements security measures to prevent unauthorized access but does not provide specific details on encryption or data retention policies.

Hawaiian Airlines loyalty program

Hawaiian Airlines' HawaiianMiles is a free loyalty program where you earn miles by flying, using partner services, or shopping. You can redeem miles for flights, seat upgrades, and travel perks. Higher status levels give extra benefits like free checked bags and priority boarding. Miles never expire as long as you stay active.

Frequently asked questions about Hawaiian Airlines

Reservations: (800) 367-5320 Available 24/7. Hawaiian Miles Service Center: (877) 426-4537 Available 1 p.m. -10:30 p.m. Eastern time. Hawaiian Airlines Vacations (844) 762-0089 Available 24/7. Central Baggage Service: (866) 389-6654 Available 2 p.m. - 12:30 a.m. Eastern time.  Hawaiian Air Cargo: (877) 422-2746. Web Support Center: (866) 586-9419 Available 24/7.
Hawaiian Airlines is a commercial airline based in Honolulu, Hawaii; it operates between Hawaii and destinations in the continental U.S. and abroad.
It is possible to cancel a Hawaiian Airlines ticket within 24 hours of purchase without any extra fees, as long as the reservation was made at least one week before the scheduled departure.
Yes, for general inquiries and assistance, contact Hawaiian Airlines 24/7 at (800) 367-5320.
No, it is an independent carrier headquartered in Hawaii and is owned by Hawaiian Holdings.

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