Hampton Bay is a home furnishings brand primarily sold through Home Depot.
Hampton Bay Responsiveness rating
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What you need to know about Hampton Bay
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Hampton Bay
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Hampton Bay mailing address
7111 Westlake Terrace
Bethesda, MD 20817
Hampton Bay executive customer service contacts
Primary Contact
Michael A. Jones
Sr. Director – Customer Care
7111 Westlake Terrace
Bethesda, MD 20817
hdescalations@homedepot.com
Chief Executive
Edward Decker
2455 Paces Ferry Road
Bethesda, MD 20817
edward_decker@homedepot.com
What is the relationship between Hampton Bay and The Harbor Breeze?
Hampton Bay and Harbor Breeze are both brands that specialize in home improvement products, particularly ceiling fans and lighting fixtures, but they are owned and sold by different companies. Hampton Bay is a brand exclusive to Home Depot, while Harbor Breeze is a brand sold exclusively at Lowe’s.
Who owns Hampton Bay?
How can I contact Hampton Bay customer service?
Call (855) 434-2678 or (877) 527-0313 or email info@theharborbreeze.com.
What should I do if my Hampton Bay product has a defect or issue?
If your Hampton Bay product has a defect or issue, contact customer service at (855) 434-2678 or (877) 527-0313 or email info@theharborbreeze.com.
Where can I find the model number for my Hampton Bay product?
The model number for Hampton Bay products is usually found on a label attached to the product itself. For ceiling fans, it’s often located on the top of the motor housing. For lighting, it’s typically on the base or inside the fixture.
Does Hampton Bay offer warranties on its products?
Yes, Hampton Bay products generally come with a warranty. The specifics of the warranty depend on the product type. Ceiling fans, for example, often come with a limited lifetime warranty on the motor and a shorter warranty on other components. Check the warranty information provided with your product for details.
Can I get replacement parts for my Hampton Bay product?
Yes, replacement parts for Hampton Bay products are available. Contact customer service at (855) 434-2678 or (877) 527-0313 or email info@theharborbreeze.com or visit the website to order parts. You may need your product’s model number and purchase details.
How can I register my Hampton Bay product for warranty purposes?
To register your Hampton Bay product, visit the website and navigate to the product registration section. You will need to provide the product model number, serial number, and your purchase information.
Where can I find installation instructions or manuals for Hampton Bay products?
Installation instructions and manuals for Hampton Bay products can be found on the website. You can search for your product by model number or name to find the relevant documents.
What should I do if my Hampton Bay product was damaged during shipping?
Contact customer service at (855) 434-2678 or (877) 527-0313 or email info@theharborbreeze.com immediately.
Can I return a Hampton Bay product to Home Depot if I'm not satisfied?
Yes, Home Depot has a return policy that allows you to return Hampton Bay products within a specified period, usually 90 days, for a refund or exchange. Ensure you have the receipt or proof of purchase when making a return.
How can I get technical support for my Hampton Bay product?
For technical support, contact customer service at (855) 434-2678 or (877) 527-0313 or email info@theharborbreeze.com.
How to get professional help with your Hampton Bay problem
If you need help with Hampton Bay, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.