Hampton Bay
Hampton Bay is a home furnishings brand primarily sold through Home Depot.
What you need to know about Hampton Bay
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Hampton Bay
Try self-service first
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Contact an executive
Start with the primary contact below, then escalate step by step if needed.
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Verified contacts
Hampton Bay customer service executives
Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →
Primary
Michael A. Jones
Sr. Director – Customer Care
Chief Executive
Edward Decker
Frequently asked questions about AARP
Hampton Bay and Harbor Breeze are both brands that specialize in home improvement products, particularly ceiling fans and lighting fixtures, but they are owned and sold by different companies. Hampton Bay is a brand exclusive to Home Depot, while Harbor Breeze is a brand sold exclusively at Lowe's.
Hampton Bay is owned by The Home Depot. It is a proprietary brand of the home improvement retail giant, known for offering a wide range of home furnishings, including lighting, ceiling fans, and outdoor furniture.
If your Hampton Bay product has a defect or issue, contact customer service at (855) 434-2678 or (877) 527-0313 or email info@theharborbreeze.com.
The model number for Hampton Bay products is usually found on a label attached to the product itself. For ceiling fans, it's often located on the top of the motor housing. For lighting, it's typically on the base or inside the fixture.
Yes, Hampton Bay products generally come with a warranty. The specifics of the warranty depend on the product type. Ceiling fans, for example, often come with a limited lifetime warranty on the motor and a shorter warranty on other components. Check the warranty information provided with your product for details.
Yes, replacement parts for Hampton Bay products are available. Contact customer service at (855) 434-2678 or (877) 527-0313 or email info@theharborbreeze.com or visit the website to order parts. You may need your product's model number and purchase details.
To register your Hampton Bay product, visit the website and navigate to the product registration section. You will need to provide the product model number, serial number, and your purchase information.
Installation instructions and manuals for Hampton Bay products can be found on the website. You can search for your product by model number or name to find the relevant documents.
Contact customer service at (855) 434-2678 or (877) 527-0313 or email info@theharborbreeze.com immediately.
Yes, Home Depot has a return policy that allows you to return Hampton Bay products within a specified period, usually 90 days, for a refund or exchange. Ensure you have the receipt or proof of purchase when making a return.
For technical support, contact customer service at (855) 434-2678 or (877) 527-0313 or email info@theharborbreeze.com.
Outdated info? Report it here
Disclaimer: Contact information is believed reliable but not guaranteed. Executives change contact details frequently. If an email bounces or a number is wrong, report it immediately. Published July 1, 2024. Updated October 7, 2024.