Best Buy Geek Squad Customer Service

Geek Squad is Best Buy’s technology support service, available online, in stores, and for in-home visits.

How to reach a person at Best Buy Geek Squad

Customer service: (800) 433-5778

bestbuy.com/geeksquad

Best Buy Geek Squad Responsiveness rating

3/5

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What you need to know about Best Buy Geek Squad

Best Buy Geek Squad’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
You can resolve a problem with Best Buy Geek Squad with our insider guide or through our executive contacts.
Best Buy Geek Squad’s customer service policies are standard. Here are our frequently asked questions about Best Buy Geek Squad.

Best Buy Geek Squad customer service response times

Best Buy Geek Squad’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:

Phone support	Response time: Phone inquiries typically take 1 to 30 business days to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Phone number: Customers can reach Best Buy Geek Squad at (800) 433-5778. Availability: Phone support is available 24/7, but the response times may be slower during peak periods, like sales events or holidays.
Email support	Best Buy Geek Squad does not have email support.
Live chat	Response time: Best Buy Geek Squad’s live chat and its remote support are usually the quickest options for getting help. You can expect an initial response within a few minutes to 30 minutes during business hours. Availability: Live chat is available 24/7, but the response times may be slower during peak periods, like sales events or holidays.
Social media	Response time: Best Buy Geek Squad is active on social media platforms such as Instagram, Facebook and X. Response times can range from a few hours to a day depending on the platform and the inquiry’s complexity.

How to resolve a problem with Best Buy Geek Squad

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Best Buy Geek Squad mailing address

7601 Penn Ave. S
Richfield, MN 55423

Best Buy Geek Squad loyalty program

My Best Buy Total with Geek Squad is a membership program that provides protection plans for electronics and access to tech support services. It includes coverage for accidental damage, repairs, and replacements, along with 24/7 support for troubleshooting and device setup. Members also receive extended return windows and discounts on certain services, such as in-home installations and computer maintenance.

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Please check out our expert strategies for resolving a customer complaint before reaching out to an executive at Best Buy Geek Squad.

Best Buy Geek Squad executive customer service contacts

Primary Contact
Sean Bennett
Customer Care Manager
1010 Dale Street North
St. Paul, MN 55117-5603
sean.bennett@bestbuy.com

Secondary Contact
Nate Troglin
Director, Field Services
1010 Dale Street North
St. Paul, MN 55117-5603
nate.troglin@bestbuy.com

Chief Executive
Robert Stephens
1010 Dale Street North
St. Paul, MN 55117-5603
robert.stephens@bestbuy.com

Best Buy Geek Squad customer service policies

How does Best Buy Geek Squad protect my personal data?

Best Buy Geek Squad follows Best Buy’s privacy policy to protect customers’ personal data. It collects personal information to provide services and improve the user experience. This information is stored securely and may include your name, contact details, payment data, and device information. Geek Squad also uses encryption methods to safeguard sensitive data and follows strict protocols when handling customer information.

What are Best Buy Geek Squad's terms and conditions?

Best Buy Geek Squad’s terms and conditions cover payment methods, cancellations, and liability disclaimers. It also specifies customer responsibilities, including providing accurate information and following instructions for services. Additionally, there are rules about the use of the website and services, intellectual property, and customer support. The terms clarify the company’s rights to modify policies and services.

Best Buy Geek Squad self-service links

How do I schedule a repair with Best Buy Geek Squad?

To schedule a repair with Best Buy Geek Squad, visit its service page, where you can schedule an in-home or in-store appointment. You’ll be prompted to provide the details about your device and the type of service needed.

Frequently asked questions about Best Buy Geek Squad

What does Best Buy Geek Squad actually do?

Best Buy Geek Squad, a service offered by Best Buy, provides technology-related assistance, including:

Device setup and installation: Assisting with the setup and installation of various devices, such as smartphones, tablets, computers, and home appliances.
Repairs and troubleshooting: Offering repair services for malfunctioning devices and troubleshooting technical issues.
Technical support: Providing ongoing support for software and hardware issues, including virus removal and data recovery.

Does Best Buy Geek Squad offer training?

Best Buy Geek Squad offers training programs through the Geek Squad Academy, which provides opportunities for students to develop tech skills, build self-confidence, and discover how technology can benefit them in their educational pursuits and future careers.

How to get professional help with your Best Buy Geek Squad problem

If you need help with Best Buy Geek Squad, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help
DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

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