Gas South Customer Service Contacts

Gas South provides natural gas and offers related services, including energy efficiency programs, to customers in the southeastern United States.

How to reach a person at Gas South

Gas South Responsiveness rating

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3/5

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What you need to know about Gas South


Customer service response times can vary depending on several factors.

Gas South customer service response times

Gas South’s customer service response times range from a few minutes to several business days, depending on the nature of the inquiry. However, here’s a general idea of what to expect:

Phone supportGas South’s customer service phone support response times can vary depending on call volume and the time of day. Generally, you may experience shorter wait times during non-peak hours, such as early mornings or mid-week days. Call customer service at (877) 472-4932.
Email supportGas South’s customer service email support typically responds within 1 to 2 business days, although response times may vary depending on volume and the complexity of the inquiry. Email Gas South at customerservice@gassouth.com.
Live chatGas South’s customer service live chat support generally provides quick responses, typically within a few minutes during business hours. Response times can vary depending on the volume of inquiries, but live chat is often a faster option compared to phone or email support for routine questions.
Social mediaGas South’s customer service through social media typically responds within a few hours during business hours. However, response times may vary depending on the volume of messages and the platform used. Here’s how to reach Gas South via social media.
Help center/FAQGas South’s customer service help center and FAQ sections provide quick answers to common inquiries and are available 24/7. For more specific issues that can’t be resolved through the FAQs, response times for further support can vary, but typically, you can expect a response within 1 to 2 business days if you submit a request through the help center.

How to resolve a problem with Gas South

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Gas South mailing address

2410 Paces Ferry Road SE
Suite 1000
Atlanta, GA 30339

Gas South loyalty program

Gas South does not offer a loyalty program.

Gas South social media channels

X


Gas South executive customer service contacts

Primary Contact
Laura Denny
Manager of Operations
2410 Paces Ferry Road SE
Suite 1000
Atlanta, GA 30339
laura.denny@gassouth.com

LinkedIn

Secondary Contact
David Malone
Chief Operating Officer
2410 Paces Ferry Road SE
Suite 1000
Atlanta, GA 30339
david.malone@gassouth.com

LinkedIn

Chief Executive
Kevin Greiner
2410 Paces Ferry Road SE
Suite 1000
Atlanta, GA 30339
kevin.greiner@gassouth.com

LinkedIn

Gas South customer service policies

What is Gas South's privacy policy?

Gas South’s privacy policy outlines how the company collects, uses, and protects customers’ personal information. Gas South gathers data on customer usage and obtains information from third parties, such as credit agencies, to support its operations.

What is Gas South's terms of use policy?

Gas South’s terms of use policy states that users accept the terms and conditions by continuing to use the website. Gas South can update these terms at any time, and continued use after updates means users accept the changes.

What is the South Gas cancellation policy?

Customers can cancel gas service with Gas South at any time. Gas South may charge an early cancellation fee depending on the enrolled plan.

How can I manage my account online with Gas South?

Visit Gas South’s website to view and manage your account, make payments, and update personal information.

Can I pay my bill online?

Yes, Gas South allows customers to pay bills online via the website’s payment portal.

How do I view my gas usage?

Log in to your account on Gas South’s website to view your gas usage in the “Usage” section.

Frequently asked questions about Gas South

How can I contact Gas South customer service?

Does Gas South have an online chat service?

Yes, Gas South has an online chat service.

How can I sign up for Gas South service?

Sign up for Gas South service online through the website or by calling customer service at (877) 472-4932 or emailing customerservice@gassouth.com.

How to get professional help with your Gas South problem

If you need help with Gas South, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help
DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.

If an email address bounces or a phone number is wrong, please report it to us immediately through this form.

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