GameStop

GameStop Corp. is a specialty retailer of video games, consoles, gaming accessories, and collectibles, with an expanded focus in recent years on trading cards and collectible products, including graded card markets and related services. It sells new and pre-owned products and accepts trade-ins of used games, consoles, accessories, and select collectibles. The company is headquartered in Grapevine, Texas, operates primarily in the United States and Australia, and maintains a significantly reduced international presence in select European markets. It runs the online store at gamestop.com, and its Class A common stock trades on the New York Stock Exchange under the ticker GME.

Telephone
Main : (800) 883-8895
Email
Mailing address
625 Westport Parkway
Grapevine, TX 76051
Website
gamestop.com

What you need to know about GameStop

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with GameStop

Try self-service first

Use our proven resolution methods, or GameStop’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does GameStop respond?

Phone support
GameStop customer service phone support has long wait times during busy periods, such as holidays or major game releases. Call customer service at
(800) 883-8895.
Email support
GameStop email support typically takes 1 to 3 business days to respond, with longer delays during busy periods such as holidays. Email GameStop at care@gamestop.com.
Live chat
GameStop's website-based live chat is intermittent/limited and not consistently available
Social media
GameStop's social media support generally offers quick responses, often within a few hours, especially on platforms such as X or Facebook. Response times can be slower during high-traffic periods, such as holidays or major sales events. Here's how to reach GameStop via social media.
Help center/FAQ
GameStop’s help center and FAQ support typically provide immediate access to answers, as it's a self-service option. Since it's automated, there are no wait times, but if the issue isn’t resolved, you may need to contact customer service via phone, email, or chat for further assistance.
Verified contacts

GameStop customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Daniel Moore
Principal Financial and Accounting Officer
Secondary
Nicolle Robles
Director of Communications
Chief Executive
Ryan Cohen
President, CEO, and Chairman of the Board

GameStop customer service policies

The GameStop privacy policy outlines how the company uses, collects, and protects personal information provided by customers. It details the types of data collected, such as contact information, payment details and browsing habits, and explains how the data is used for transactions and marketing.

GameStop loyalty program

GameStop has a loyalty program called GameStop Pro for an annual fee of $25. Members receive $5 monthly Pro Rewards ($60 annually in redeemable coupons), 5% off eligible digital purchases, additional trade-in credit on select items, and points earned on purchases (typically 20 points per $1 spent), which can be redeemed for rewards.

Frequently asked questions about GameStop

Call (800) 883-8895 or email care@gamestop.com.
GameStop accepts various payment methods, including credit/debit cards, PayPal, GameStop gift cards, and some financing options such as Affirm.

Outdated info? Report it here