GameStop sells video games, gaming consoles, and accessories.
GameStop Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about GameStop
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with GameStop
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.GameStop mailing address
625 Westport Parkway
Grapevine, TX 76051
GameStop executive customer service contacts
Primary Contact
Andrew Sperry
Customer Retention, Support, Experience
625 Westport Parkway
Grapevine, TX 76051
andrew.sperry@gamestop.com
Secondary Contact
Brittany Crutcher
Manager
625 Westport Parkway
Grapevine, TX 76051
brittany.crutcher@gamestop.com
Chief Executive
Ryan Cohen
625 Westport Parkway
Grapevine, TX 76051
ryan.cohen@gamestop.com
How can I contact GameStop customer service?
To contact GameStop call (800) 883-8895 or email customerservice@gamestop.com.
Does GameStop have an online chat service?
Yes, GameStop can be contacted via an online chat service.
How can I check the status of my GameStop order?
You can check your order status by visiting the website.
How to get professional help with your GameStop problem
If you need help with GameStop, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.