GameStop Corp. is a specialty retailer of video games, consoles, gaming accessories, and collectibles, with an expanded focus in recent years on trading cards and collectible products, including graded card markets and related services. It sells new and pre-owned products and accepts trade-ins of used games, consoles, accessories, and select collectibles. The company is headquartered in Grapevine, Texas, operates primarily in the United States and Australia, and maintains a significantly reduced international presence in select European markets. It runs the online store at gamestop.com, and its Class A common stock trades on the New York Stock Exchange under the ticker GME.
GameStop Responsiveness rating
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What you need to know about GameStop
The company responds to most customer complaints in a satisfactory manner.
- GameStop’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with GameStop with our insider guide or through its executive contacts.
- GameStop’s customer service policies are standard. Here are our frequently asked questions about GameStop.
GameStop customer service response times
GameStop’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. Here’s a general idea of what to expect:
| Phone support | GameStop customer service phone support has long wait times during busy periods, such as holidays or major game releases. Call customer service at (800) 883-8895. |
| Email support | GameStop email support typically takes 1 to 3 business days to respond, with longer delays during busy periods such as holidays. Email GameStop at care@gamestop.com. |
| Live chat | GameStop’s website-based live chat is intermittent/limited and not consistently available |
| Social media | GameStop’s social media support generally offers quick responses, often within a few hours, especially on platforms such as X or Facebook. Response times can be slower during high-traffic periods, such as holidays or major sales events. Here’s how to reach GameStop via social media. |
| Help center/FAQ | GameStop’s help center and FAQ support typically provide immediate access to answers, as it’s a self-service option. Since it’s automated, there are no wait times, but if the issue isn’t resolved, you may need to contact customer service via phone, email, or chat for further assistance. |
How to resolve a problem with GameStop
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.GameStop mailing address
625 Westport Parkway
Grapevine, TX 76051
GameStop loyalty program
GameStop has a loyalty program called GameStop Pro for an annual fee of $25. Members receive $5 monthly Pro Rewards ($60 annually in redeemable coupons), 5% off eligible digital purchases, additional trade-in credit on select items, and points earned on purchases (typically 20 points per $1 spent), which can be redeemed for rewards.
GameStop social media channels
GameStop executive customer service contacts
Primary Contact
Daniel Moore
Principal Financial and Accounting Officer
625 Westport Parkway
Grapevine, TX 76051
danielmoore@gamestop.com
Secondary Contact
Nicolle Robles
Director of Communications
625 Westport Parkway
Grapevine, TX 76051
nicolle.robles@gamestop.com
Chief Executive
Ryan Cohen
President, CEO, and Chairman of the Board
625 Westport Parkway
Grapevine, TX 76051
ryan.cohen@gamestop.com
GameStop customer service policies
What is the GameStop privacy policy?
The GameStop privacy policy outlines how the company uses, collects, and protects personal information provided by customers. It details the types of data collected, such as contact information, payment details and browsing habits, and explains how the data is used for transactions and marketing.
What is the GameStop return policy?
The GameStop return policy states that most unopened new products can be returned within 15 days of purchase, while special or collector’s editions have a 7-day return window. Pre-owned products can be returned within 7 days for a full refund, and defective items can be exchanged within the return period.
What is the GameStop accessibility policy?
The GameStop accessibility policy states that its website, stores, and services are designed to be usable by all customers, including those with disabilities.
GameStop self-service links
How can I track my GameStop order?
Visit the website and log into your account to view tracking information, or use the tracking number provided in your order confirmation email.
How do I cancel an order?
Visit the website and log into your account to check your order status. If the order hasn’t been shipped, you can cancel it directly through your account, or contact customer service at (800) 883-8895 or email care@gamestop.com.
What information can I access via my GameStop account?
You can access details such as your order history, tracking information, saved payment methods, wish lists, and account settings. You can also manage your GameStop Pro rewards, view loyalty benefits and update personal information.
How can I contact GameStop customer service?
Call (800) 883-8895 or email care@gamestop.com.
What payment methods does GameStop accept?
GameStop accepts various payment methods, including credit/debit cards, PayPal, GameStop gift cards, and some financing options such as Affirm.
How to get professional help with your GameStop problem
If you need help with GameStop, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
What do you think of GameStop?
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Placed an order with updated address (which I specifically remember doing because the whole time I was trying to change it, there were continuous pop-ups saying the zip code didn't match the address because I was in the middle of changing it). Apparently, I never got it right because the confirmation email came, and the old address was listed. I emailed them immediately, tried to call, and got nothing. A shipping label was created, and I reached out again. I tried to reach out to USPS but they told me to talk to Game Stop. Five days after my initial inquiry, I received a response from email that boiled down to "we already sent it, too bad." They also suggested that in the future I use the chat option on their website - which, to the best of my knowledge, does not exist. If you use the link in this article, it also says the resource no longer exists. I've had a couple mildly frustrating experiences with Game Stop up to now but this one really irritated me. It's my fault for not double checking the address, but the customer service was also useless. Thumbs down for everyone.
i just got my account and its locked