Expedia is an online travel agency.
How to reach a person at Expedia
Expedia Responsiveness rating
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What you need to know about Expedia
We receive many complaints about Expedia. Expedia promised a refund to this customer but failed to deliver. This customer’s flight credits didn’t expire, contrary to what Expedia claimed. Also, Expedia only offered a partial refund after this customer canceled his reservation. And this customer was not informed by SuperTravel (an Expedia affiliate) that her room did not have a bathroom.
How to resolve a problem with Expedia
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Expedia mailing address
1111 Expedia Group Way W
Seattle, WA 98119
Expedia executive customer service contacts
Primary Contact
David McAughan
Vice President
1111 Expedia Group Way W
Seattle, WA 98119
damcaughan@expediagroup.com
Secondary Contact
Fiona Jarrold
Senior Director, Global Operations
1111 Expedia Group Way W
Seattle, WA 98119
fijarrold@expediagroup.com
Chief Executive
Ariane Gorin
1111 Expedia Group Way W
Seattle, WA 98119
argorin@expediagroup.com
What is Expedia?
Expedia is an online travel company that provides a platform for booking flights, hotels, car rentals, cruises, and vacation packages. It operates as a travel aggregator and metasearch engine.
How do I cancel a reservation on Expedia?
Visit the Expedia website, log in, and navigate to your booking. Follow the cancellation process provided for your specific reservation.
How do I initiate a dispute with Expedia?
Call Expedia customer service or send an email. If you are unable to resolve the issue with Expedia, contact your credit card company’s customer service and explain the situation. Alternatively, you can use our ultimate guide on chargebacks and winning credit card disputes.
Can I cancel my trip on Expedia and get a refund?
If you booked flight tickets via Expedia, you can cancel your flight for free if you do so within 24 hours of booking the ticket (as long as the reservation is for a flight at least 7 days in the future). In this case, travelers are entitled to a full refund.
Can you contact Expedia by phone?
Travel consultants are available 24 hours a day, seven days a week, ready to assist you via email or phone whenever you need support.
How can I connect with Expedia?
Reach Expedia customer service by phone at (866) 310-5768 or through the live chat on the Expedia website.
How do I ask a question on Expedia?
Call Expedia customer service at (866) 310-5768 or initiate a live chat on the Expedia website, where a virtual agent is available 24/7 to assist you.
How do I chat with a virtual agent on Expedia?
To chat with a virtual assistant, go to the Expedia website and click “Help” in the bottom right corner.
Does Expedia have 24/7 customer service?
Expedia has 24/7 virtual assistants and agents.
How do I speak to a real person at Expedia?
Call Expedia customer service hotline at (860) 516-3163 or (800) 319-4834.
How do I check my booking on Expedia?
Log into your Expedia account on the website or app. Click on “My Trips” to find your booked itineraries.
Can I get a refund from Expedia?
Refund eligibility depends on the type of booking and the policy of the service provider (airline, hotel, etc.).
If the flight is refundable, you can request a refund through the “My Trips” section. Non-refundable tickets usually do not qualify for a refund but may allow for changes or credits.
Refunds for hotel bookings depend on the hotel’s cancellation policy. If you booked a non-refundable hotel room, you may not be able to get a refund, but you may be able to rebook.
Vacation packages often have specific cancellation rules based on the components (flight, hotel, car rental). Expedia’s customer service can help determine what is refundable.
For requests related to refunds, contact Expedia customer service, and be ready to provide your booking details.
What do I do if my Expedia booking is not showing up?
If your booking isn’t showing up:
Look for a confirmation email in your inbox or spam folder.
Log into your Expedia account. Ensure you’re logged in with the correct account, and check the “My Trips” section for your bookings.
If you have your booking reference number, you can use it to find your reservation.
If you’re still having trouble, contact Expedia customer service for assistance in retrieving your reservation.
What brands does Expedia own?
It owns several other brands, including Travelocity.com, Hotels.com, Egencia, Hotwire, eLong, Trivago, Venere, CarRentals.com, Classic Vacations, Expedia CruiseShipCenters, Orbitz Worldwide, and Expedia Local Expert.
How to get professional help with your Expedia problem
If you need help with Expedia, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
