Expedia Customer Service Contacts

Expedia is an online travel agency. It owns several other brands, including Travelocity.com, Hotels.com, Egencia, Hotwire, eLong, Trivago, Venere, CarRentals.com, Classic Vacations, Expedia CruiseShip Centers, Orbitz Worldwide, and Expedia Local Expert.

How to reach a person at Expedia

Expedia Responsiveness rating

rating
3/5

The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Expedia

We receive many complaints about Expedia. Expedia promised a refund to this customer but failed to deliver. This customer’s flight credits didn’t expire, contrary to what Expedia claimed. Also, Expedia only offered a partial refund after this customer canceled his reservation. And this customer was not informed by SuperTravel (an Expedia affiliate) that her room did not have a bathroom.

How to resolve a problem with Expedia

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Expedia’s mailing address

1111 Expedia Group Way W
Seattle, WA 98119
https://www.expedia.com

Expedia’s social media channels

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Expedia’s executive customer service contacts

Primary Contact
David McAughan
Vice President, Operations
1111 Expedia Group Way W
Seattle, WA 98119
damcaughan@expediagroup.com

Secondary Contact
Fiona Jarrold
Director of Global Escalations
1111 Expedia Group Way W
Seattle, WA 98119
fijarrold@expediagroup.com

Chief Executive
Ariane Gorin
1111 Expedia Group Way W
Seattle, WA 98119
argorin@expediagroup.com

Frequently asked questions about Expedia

How do I cancel a reservation on Expedia?

Visit the Expedia website, log in, and navigate to your booking. Follow the cancellation process provided for your specific reservation.

How do I dispute with Expedia?

You can do this by calling their customer service hotline or emailing them. If you are unable to resolve the issue with Expedia, contact your credit card company’s customer service and explain the situation. Alternatively, you can use our ultimate guide on chargebacks and winning credit card disputes.

Can I cancel my trip on Expedia and get a refund?

If you booked flight tickets via Expedia, you can cancel your flight for free if you do so within 24 hours of booking the ticket. In this case, travelers are entitled to a full refund.

Can you contact Expedia by phone?

Travel consultants are available 24 hours a day, seven days a week, ready to assist you via email or phone whenever you need support.

How can I connect with Expedia?

You can reach Expedia by phone at (866) 310-5768, email them at support@expedia.com and hotline@expedia.com, or use its live chat on the Expedia website.

How do I ask a question on Expedia?

Call Customer Service: Contact customer service at (866) 310- 5768. Live Chat: Initiate a live chat on the Expedia website, where a virtual agent is available 24/7 to assist you.

How do I chat with a virtual agent on Expedia?

To chat with a virtual assistant, go to the Expedia website and click “Help” in the bottom right corner.

Does Expedia have 24/7 customer service?

Expedia has a 24/7 virtual assistant.

How do I speak to a real person at Expedia?

To speak to a real person, call the customer service hotline at (860) 516-3163 or (800) 319-4834.

How do I check my booking on Expedia?

Log into your Expedia account on the website or app. Click on “My Trips” to find your booked itineraries.

How to get professional help with your Expedia problem

If you need help with Expedia, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help

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