Expedia is an online travel platform where you can book flights, hotels, car rentals, vacation packages, and activities. It gives you the options to compare prices and find deals.
Expedia Responsiveness rating
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What you need to know about Expedia
Customer service experiences with Expedia can be a hit or miss. Some users report fast, helpful responses, while others find the support to be slow.
- Expedia’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Expedia with our insider guide or through our executive contacts.
- Expedia customer service policies are standard. Here are our frequently asked questions about Expedia.
Expedia’s customer service response times
Expedia’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
Live chat
- Response time: Expedia’s live chat support is usually the quickest option for getting help. It is managed by a bot.
- Availability: Live chat is available 24/7.
Phone support
- Response time: Expedia’s phone support waiting time can range from 1 minute to 30 minutes.
- Availability: Phone support is available 24/7.
Social media
- Response time: Expedia is active on social media platforms like Instagram, Facebook, and Twitter. Responses can range from a few hours to a day depending on the platform and the inquiry’s complexity.
How to resolve a problem with Expedia
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Expedia mailing address
1111 Expedia Group Way W
Seattle, WA 98119
Expedia loyalty program
You can join Expedia’s loyalty program, One Key. Program benefits include saving on hotels and flights. Plus, perks like free room upgrades at VIP Access properties, Price Drop Protection on flight bookings, and other benefits as you move up the tiers.
Expedia social media channels
Expedia executive customer service contacts
Primary Contact
David McAughan
Vice President
1111 Expedia Group Way W
Seattle, WA 98119
damcaughan@expediagroup.com
Secondary Contact
Fiona Jarrold
Senior Director, Global Operations
1111 Expedia Group Way W
Seattle, WA 98119
fijarrold@expediagroup.com
Chief Executive
Ariane Gorin
1111 Expedia Group Way W
Seattle, WA 98119
argorin@expediagroup.com
How do I initiate a dispute with Expedia?
Call Expedia customer service or send an email. If you are unable to resolve the issue with Expedia, contact your credit card company’s customer service and explain the situation. Alternatively, you can use our ultimate guide on chargebacks and winning credit card disputes.
How can I contact with Expedia?
Reach Expedia customer service by phone at (866) 310-5768/(800) 319-4834 or through the live chat on the Expedia website.
What is the international number for Expedia?
Contact Expedia outside the U.S. at +1 (404) 728-8787.
How do I chat with a virtual agent on Expedia?
To chat with a virtual assistant, go to the Expedia website and click “Help” in the bottom right corner.
Does Expedia have 24/7 customer service?
Expedia has 24/7 virtual assistants and agents.
How do I check my booking on Expedia?
Log into your Expedia account on the website or app. Click on “My Trips” to find your booked itineraries.
Can I get a refund from Expedia?
Refund eligibility depends on the type of booking and the policy of the service provider (airline, hotel, etc.).
If the flight is refundable, you can request a refund through the “My Trips” section. Non-refundable tickets usually do not qualify for a refund but may allow for changes or credits.
Refunds for hotel bookings depend on the hotel’s cancellation policy. If you booked a non-refundable hotel room, you may not be able to get a refund, but you may be able to rebook.
Vacation packages often have specific cancellation rules based on the components (flight, hotel, car rental). Expedia’s customer service can help determine what is refundable.
For requests related to refunds, contact Expedia customer service, and be ready to provide your booking details.
What do I do if my Expedia booking is not showing up?
If your booking isn’t showing up:
Look for a confirmation email in your inbox or spam folder.
Log into your Expedia account. Ensure you’re logged in with the correct account, and check the “My Trips” section for your bookings.
If you have your booking reference number, you can use it to find your reservation.
If you’re still having trouble, contact Expedia customer service for assistance in retrieving your reservation.
What brands does Expedia own?
It owns several other brands, including Travelocity.com, Hotels.com, Egencia, Hotwire, eLong, Trivago, Venere, CarRentals.com, Classic Vacations, Expedia CruiseShipCenters, Orbitz Worldwide, and Expedia Local Expert.
How to get professional help with your Expedia problem
If you need help with Expedia, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
