Hotwire Customer Service Contacts

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Hotwire is a discount travel that fills airline seats, hotel rooms, and rental cars that would otherwise go unsold. It is called an “opaque” site because you don’t learn the name of your airline, car rental company or hotel until after you’ve made a nonrefundable reservation. It is owned by Expedia. Please refer to our entry on Expedia for more executive contacts.

Responsiveness rating


What you need to know about Hotwire

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Hotwire

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.


655 Montgomery Street
San Francisco, CA 94111

Phone Contacts

Main: (415) 343-8400
Customer Service: 1 (888) 362-1234.
Toll Free: 1-866-381-3981
International: +1 (417) 520-1680

or try: (417) 520-1695

Fax: (415) 343-8401



Email Contacts

[email protected]
[email protected]

The secondary email is for appeals. The Tier 3 number is (415) 844-9612.


Social Media Contacts


Executive Contacts

Primary Contact
David McAughan
Vice President, Operations
655 Montgomery Street
San Francisco, CA 94111
[email protected]

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