Hotwire Customer Service Contacts

Hotwire is a discount travel service that fills airline seats, hotel rooms, and rental cars that would otherwise go unsold. It is called an “opaque” site because you don’t learn the name of your airline, car rental company or hotel until after you’ve made a nonrefundable reservation. Hotwire is owned by Expedia. Please refer to our entry on Expedia for more executive contacts.

How to reach a person at Hotwire

Hotwire Responsiveness rating


The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.

What you need to know about Hotwire

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Hotwire

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

Hotwire’s mailing address

655 Montgomery Street
San Francisco, CA 94111

Hotwire’s social media channels


Hotwire’s executive customer service contacts

Primary Contact
David McAughan
Vice President, Operations
655 Montgomery Street
San Francisco, CA 94111
[email protected]

Frequently asked questions about Hotwire

Does Hotwire have live support messaging?

Yes, you can chat with a live agent on the Hotwire website.

Does Hotwire have text support?

Yes, text HELP to 45190 for quick assistance.

What is the telephone number for international callers?

International callers should dial +1-417-520-1680 (regular toll charges apply).

Does Hotwire have a toll-free number?

Yes, if you have general questions or comments about Hotwire, you can reach their Customer Care Associates toll-free at (866) HOTWIRE ((866) 468-9473).

How to get professional help with your Hotwire problem

If you need help with Hotwire, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help

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