Hotwire is a discount travel that fills airline seats, hotel rooms, and rental cars that would otherwise go unsold. It is called an “opaque” site because you don’t learn the name of your airline, car rental company or hotel until after you’ve made a nonrefundable reservation. It is owned by Expedia. Please refer to our entry on Expedia for more executive contacts.
What you need to know about Hotwire
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Hotwire
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Address
655 Montgomery Street
San Francisco, CA 94111
https://www.hotwire.com/
Phone Contacts
Main: (415) 343-8400
Customer Service: 1 (888) 362-1234.
Toll Free: 1-866-381-3981
International: +1 (417) 520-1680
or try: (417) 520-1695
Fax: (415) 343-8401
Email Contacts
[email protected]
[email protected]
The secondary email is for appeals. The Tier 3 number is (415) 844-9612.
Social Media Contacts
Executive Contacts
Primary Contact
David McAughan
Vice President, Operations
655 Montgomery Street
San Francisco, CA 94111
[email protected]
This contact was published on January 14, 2015 and updated on June 14, 2023.