Eli Lilly Customer Service Contacts

Eli Lilly’s terms of use outline the conditions for accessing and using its website. Users are permitted to print individual pages for personal, non-commercial purposes, such as learning about services or products, or for non-commercial use in healthcare or education. Healthcare professionals may share this information with others. However, users are prohibited from submitting or transmitting unlawful, threatening, defamatory, obscene, or otherwise objectionable material. The site and its content are provided “as is,” without warranties of any kind, either express or implied. Eli Lilly disclaims all warranties, including implied warranties of merchantability, non-infringement of third-party rights, and fitness for a particular purpose. The company does not warrant that the site will be uninterrupted, error-free, or free of viruses or other harmful components. Users agree to indemnify and hold harmless Eli Lilly and its affiliates from any claims arising from their use of the site.

Eli Lilly, along with its subsidiaries and partners, collects and processes various types of personal information (PI) through its websites, mobile applications, and digital services. This PI includes basic personal details (e.g., name, date of birth), contact information, behavioral data, biometric identifiers, commercial information, education and employment details, financial information, government identifiers, health information, location data, online activity, professional details, protected characteristics, social media information, transactional data, and travel and expense details. Some of this information may be considered sensitive under applicable laws. The company uses this data to conduct its business operations, comply with legal obligations, and improve user experiences. They implement measures to protect PI and honor individual rights regarding data access, correction, and deletion. The privacy statement is incorporated into the company’s Terms of Use, which include provisions that limit the company’s liability.

Eli Lilly and Company is dedicated to ensuring its websites are accessible and user-friendly for all individuals, regardless of ability or technology. The company aims to meet or exceed the Web Content Accessibility Guidelines (WCAG) 2.1 AA, recognized globally as the standard for web accessibility. Efforts include ensuring compatibility with various devices—such as smartphones, tablets, and desktops—and support for assistive technologies like screen readers, magnifiers, voice recognition software, and switch technology. Additionally, Eli Lilly collaborates with accessibility experts and partner organizations to enhance online user experiences. For optimal browsing, users are encouraged to utilize the latest versions of web browsers or assistive tools.

To report concerns related to a product, ethics, or customer security vulnerability, visit the following link: Eli Lilly Reporting Portal.

The company provides dedicated channels to ensure that all reports are handled appropriately. Whether the issue involves product quality, ethical concerns, or potential security vulnerabilities, submitting a report through the official portal allows for a thorough review and response.

For immediate assistance or further guidance, contacting the company’s support team through the provided channels on the reporting page is recommended.

Lilly support services for oncology help eligible patients with benefits verification, authorization, payment, and pharmacy coordination. Contact them at (800) 545-5979 or visit oncologysupport.lilly.com for more info.