Eli Lilly

Eli Lilly is a global pharmaceutical company that researches, develops, and manufactures medications for diabetes, cancer, immunology, and other diseases.

Telephone
Main : (317) 276-2000
Email
Mailing address
301-325 E Henry Street
Indianapolis, IN 46285
Website
lilly.com

What you need to know about Eli Lilly

Customer service experiences with Eli Lilly can be a hit or miss. Some users report fast, helpful responses, while others find the support to be slow.

How to resolve a problem with Eli Lilly

Try self-service first

Use our proven resolution methods, or Eli Lilly’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Eli Lilly respond?

Phone support
For immediate assistance, especially regarding adverse events or product complaints, Eli Lilly provides a dedicated helpline. In the United States, you can reach The Lilly Answers Center at (317) 276-2000. Representatives are available Monday through Friday, excluding company holidays, Eastern time.
Email support
For non-urgent inquiries, you can contact Eli Lilly via email. Responses are typically provided within 2-3 working days. Email communications_corporate@lilly.com.
Online contact form
Eli Lilly offers online forms for submitting questions or requests. While specific response times aren't detailed, these forms are monitored, and responses are provided as promptly as possible.
Live chat support
Currently, there is no information indicating that Eli Lilly offers live chat support.
Social media
Eli Lilly maintains official channels on social media platforms like Facebook, X, and LinkedIn. While these platforms can be used for general inquiries, response times may vary, and they might direct you to other contact methods for specific concerns.
Verified contacts

Eli Lilly customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Kevin Duffin
Vice President
Secondary
Amy (Dickason) Chesterfield
COO
Secondary
Chief Executive
Dave Ricks
Chief Executive
Dave Ricks

Eli Lilly customer service policies

Eli Lilly's terms of use outline the conditions for accessing and using its website. Users are permitted to print individual pages for personal, non-commercial purposes, such as learning about services or products, or for non-commercial use in healthcare or education. Healthcare professionals may share this information with others. However, users are prohibited from submitting or transmitting unlawful, threatening, defamatory, obscene, or otherwise objectionable material. The site and its content are provided "as is," without warranties of any kind, either express or implied. Eli Lilly disclaims all warranties, including implied warranties of merchantability, non-infringement of third-party rights, and fitness for a particular purpose. The company does not warrant that the site will be uninterrupted, error-free, or free of viruses or other harmful components. Users agree to indemnify and hold harmless Eli Lilly and its affiliates from any claims arising from their use of the site.

Eli Lilly loyalty program

Eli Lilly does not offer a loyalty program.

Frequently asked questions about Eli Lilly

Call Eli Lilly customer service at (317) 276-2000 or email communications_corporate@lilly.com.
Yes, you can find Eli Lilly's online contact form here.
To report ethics violations or concerns, use the Lilly ethics and compliance hotline at (800) 545-5979 or email speakup@lilly.com.

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