Debenhams is a British online retailer offering a wide range of products, including clothing, beauty, and home goods. It was originally a department store chain but transitioned to an online-only model.
Debenhams Responsiveness rating
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What you need to know about Debenhams
Debenhams customer service offers support for online orders, returns, refunds, and product inquiries through the website, email, and phone.
- The response times of Debenhams customer service can depend on the contact method, inquiry volume, and the issue’s nature.
- Through our executive contacts or insider guide, you can resolve a problem with Debenhams.
- Debenhams customer service policies follow standard procedures. Below are our frequently asked questions about Debenhams.
Debenhams customer service response times
Debenhams customer service response time typically varies, but you can expect a reply within 1 to 3 business days for email inquiries. For quicker assistance, their live chat service often provides more immediate responses:
| Email support | Debenhams customer service typically responds to email inquiries within 1 to 3 business days. Email Debenhams at customerservices@debenhams.com. |
| Live chat | Debenhams live chat response time is usually quick, with agents typically responding within a few minutes during business hours. |
| Social media | During business hours Debenhams customer service typically responds to inquiries on social media platforms such as X and Facebook within a few hours. Here’s how to reach Debenhams via social media. |
| Help center/FAQ | Debenhams customer service FAQ responses are available on the company’s website, covering subjects such as orders, returns, refunds, delivery and account management. |
How to resolve a problem with Debenhams
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Debenhams mailing address
10 Great Pulteney Street
London, W1F 9NB England
Debenhams loyalty program
As of 2024, Debenhams no longer offers a traditional loyalty program.
Debenhams social media channels
Debenhams executive customer service contacts
Primary Contact
Peter Coombes
Head of Merchandising, Head of Trading and Trading Director
10 Great Pulteney Street
London, W1F 9NB England
Peter.Coombes@debenhams.com
Secondary Contact
Natalie Rose Allison
Head of Brand Marketing
10 Great Pulteney Street
London, W1F 9NB England
Natalie.Allison@debenhams.com
Chief Executive
Daniel Finley
10 Great Pulteney Street
London, W1F 9NB England
Dan.Finley@debenhams.com
Also try: Dan@debenhams.com
Debenhams customer service policies
What is Debenhams' returns and refunds policy?
Debenhams’ returns and refunds policy allows customers to return most items for a refund or exchange within a set period (usually 28 days), with specific conditions for different types of products.
What does Debenhams' delivery and shipping policy cover?
The delivery and shipping policy includes details on shipping methods, delivery times, and charges for both UK and international deliveries.
What do Debenhams' terms and conditions cover?
The Debenhams terms and conditions cover the rules for using the website, placing orders, and general customer expectations.
What does Debenhams' customer service policy include?
Debenhams’ customer service policy typically provides guidance on how to contact the customer service for support regarding orders, returns, or other issues.
Debenhams self-service links
What does Debenhams' order tracking self-service allow me to do?
Debenhams’ order tracking self-service allows you to monitor the status of the orders in real-time, including details on dispatch, expected delivery dates, and tracking information for both UK and international deliveries.
What can I do with Debenhams' "manage my account" self-service?
With manage my account, it’s possible to update personal details, payment information and address details.
What does Debenhams' customer support self-service provide?
Debenhams’ customer support self-services provide’ contact options for customer service, including live chat and email support.
How can I contact Debenhams customer service?
Submit a support ticket through Debenhams’ website or email customerservices@debenhams.com.
How do I get a refund from Debenhams?
Request a refund through the Debenhams website under the returns and refunds section, or contact customer service.
How do I complain to Debenhams?
Go to the Debenhams website and submit a support ticket or email customerservice@debenhams.com.
Where is Debenhams head office?
The Debenhams head office is located in London, England.
How to get professional help with your Debenhams problem
If you need help with Debenhams, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
What do you think of Debenhams?
Submit your review | |
DO NOT BUY - returned an item 17/02 and have still not received my refund , you cannot talk to a real person , lying cheating inept company