Debenhams was a British department store chain offering a wide range of products, including clothing, beauty, and home goods. It was subsequently acquired by various companies and transitioned to an online-only retail model.
Debenhams Responsiveness rating
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What you need to know about Debenhams
Debenhams customer service offers support for online orders, returns, refunds, and product inquiries through their website, email, and phone.
- Debenhams customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Debenhams with our insider guide or through our executive contacts.
- Debenhams customer service policies are standard. Here are our frequently asked questions about Debenhams.
Debenhams customer service response times
Debenhams customer service response time typically varies, but you can expect a reply within 1-3 business days for email inquiries. For quicker assistance, their live chat service often provides more immediate responses:
- Email support – customerservices@debenhams.com: Debenhams customer service typically responds to email inquiries within 1-3 business days.
- Live chat: Debenhams live chat response time is usually quick, with agents typically responding within a few minutes during business hours.
- Social media: Debenhams customer service typically responds to inquiries on social media platforms like Twitter and Facebook within a few hours during business hours.
- Help center/FAQ: Debenhams customer service FAQ responses are typically available on their website, offering quick answers to common inquiries about orders, returns, refunds, delivery, and account management.
How to resolve a problem with Debenhams
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Debenhams mailing address
10 Great Pulteney Street
1932 Wynnton Road
London, England W1F 9NB
Debenhams executive customer service contacts
Primary Contact
Peter Coombes
Head of Merchandising, Head of Trading & Trading Director
10 Great Pulteney Street
London, England W1F 9NB
Peter.Coombes@debenhams.com
Secondary Contact
Natalie Rose Allison
Head of Brand Marketing
10 Great Pulteney Street
London, England W1F 9NB
Natalie.Allison@debenhams.com
Chief Executive
Daniel Finley
10 Great Pulteney Street
London, England W1F 9NB
Dan.Finley@debenhams.com
Also try: Dan@debenhams.com
How can I contact Debenhams customer service?
Submit a support ticket through Debenhams’ website or email customerservices@debenhams.com.
How do I get a refund from Debenhams?
Request a refund through the Debenhams website under the returns and refunds section, or contact customer service.
How do I complain to Debenhams?
Go to the Debenhams website and submit a support ticket or email customerservice@debenhams.com.
Where is Debenhams head office?
Debenhams’ head office is located in London, England.
How to get professional help with your Debenhams problem
If you need help with Debenhams, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.