Chipotle

Chipotle Mexican Grill is a fast-casual restaurant chain based in Newport Beach, California. It operates more than 4,000 restaurants, primarily in the United States, with locations in Canada, the United Kingdom, France, Germany, Kuwait, the United Arab Emirates, and Qatar. Chipotle is publicly traded on the New York Stock Exchange under the ticker CMG. Scott Boatwright has served as chief executive since November 2024. The chain serves burritos, bowls, tacos, and salads built to order and operates a digital ordering platform and loyalty program called Chipotle Rewards.

Telephone
Main : (917) 246-4060
Mailing address
610 Newport Center Drive, Suite 1100
Newport Beach, CA 92660
Website
chipotle.com/contact-us

What you need to know about Chipotle

The company responds to most customer complaints in a satisfactory manner.

How to resolve a problem with Chipotle

Try self-service first

Use our proven resolution methods, or Chipotle’s self-service links below.

Contact an executive

Start with the primary contact below, then escalate step by step if needed.

Get free advocacy help

Contact Elliott Advocacy for free mediation of unresolved complaints.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.

How fast does Chipotle respond?

Phone support
Chipotle does not publish a customer service phone number and directs customers to its Contact Us form as the official support channel.
Live chat
Chipotle's customer service live chat is available through chipotle.com/contact-us and is typically a quick way to get assistance. Response times for live chat vary depending on volume, but Chipotle generally responds promptly.
Social media
Chipotle customer service through social media channels (such as X, Facebook and Instagram) generally responds quickly, especially for urgent issues. Response times can vary based on the platform and the volume of inquiries, but Chipotle is active on social media and often addresses customer concerns within a few hours.
Here's how to reach Chipotle via social media.
Help center/FAQ
Chipotle's customer service help center and FAQ section provide answers to common questions and issues, such as order tracking, account management, and restaurant policies. Since this is a self-service resource, response times are immediate as users can find answers without waiting for a support agent.
Verified contacts

Chipotle customer service executives

Maintained by Elliott Advocacy and updated regularly. Here’s how we do it →

Primary
Sally Evans
PR
Primary
Curt Garner
President, Chief Strategy and Technology Officer
Chief Executive
Scott Boatwright
Chief Executive

Chipotle customer service policies

Chipotle’s privacy policy outlines how the company collects, uses, and shares personal information from customers. It applies to users of Chipotle's website and app, detailing what data is collected—such as personal identifiers and transaction history—and how those data is used for business purposes, including targeted advertising. The policy also explains how customers can manage privacy preferences.

Chipotle loyalty program

chipotle.com

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What you need to know about Chipotle

The company responds to most customer complaints in a satisfactory manner.