Chipotle is a fast-casual restaurant chain specializing in Mexican-inspired cuisine.
Chipotle Responsiveness rating
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What you need to know about Chipotle
The company responds to most customer complaints in a satisfactory manner.
- Company’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with the Company with our insider guide or through our executive contacts.
- Company’s customer service policies are standard. Here are our frequently asked questions about Company.
Chipotle customer service response times
Chipotle’s customer service response times vary, with live chat and social media offering quicker replies, while inquiries submitted via contact forms may take 24 to 48 hours. However, here’s a general idea of what to expect:
| Phone support | The number (917) 246-4060 is associated with Chipotle customer service in Brooklyn, N.Y., and may be used for specific purposes, such as handling orders or inquiries in that area. However, it is not officially listed as a primary support line on the website. For general customer service, Chipotle encourages users to reach out through its online channels, including email or the “Contact Us” page on the website, for the most accurate and timely responses |
| Live chat | Chipotle’s customer service live chat support is available through the website and is typically a quick way to get assistance. Response times for live chat may vary depending on the volume of inquiries, but generally, Chipotle aims to respond promptly. |
| Social media | Chipotle customer service through social media channels (such as X, Facebook and Instagram) generally responds quickly, especially for urgent issues. Response times can vary based on the platform and the volume of inquiries, but Chipotle is active on social media and often addresses customer concerns within a few hours. Here’s how to reach Chipotle via social media. |
| Help center/FAQ | Chipotle’s customer service help center and FAQ section provide answers to common questions and issues, such as order tracking, account management, and restaurant policies. Since this is a self-service resource, response times are immediate as users can find answers without waiting for a support agent. |
How to resolve a problem with Chipotle
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.Chipotle mailing address
610 Newport Center Drive
Suite 1100
Newport Beach, CA 92660
Chipotle loyalty program
Chipotle has a program called Chipotle Rewards. This program allows customers to earn points with every purchase, which can be redeemed for free menu items and personalized offers.
Chipotle social media channels
Chipotle executive customer service contacts
Sally Evans
PR
610 Newport Center Drive
Suite 1100
Newport Beach, CA 92660
sally.evans.murphy@chipotle.com
Primary Contact
Curt Garner
Chief Customer Officer
610 Newport Center Drive
Suite 1100
Newport Beach, CA 92660
cgarner@chipotle.com
Secondary Contact
John (Jack) Hartung
President
610 Newport Center Drive
Suite 1100
Newport Beach, CA 92660
jack.hartung@chipotle.com
Chief Executive
Scott Boatwright
610 Newport Center Drive
Suite 1100
Newport Beach, CA 92660
scott.boatwright@chipotle.com
Chipotle customer service policies
What is the purpose of Chipotle's privacy policy?
Chipotle’s privacy policy outlines how the company collects, uses, and shares personal information from customers. It applies to users of Chipotle’s website and app, detailing what data is collected—such as personal identifiers and transaction history—and how those data is used for business purposes, including targeted advertising. The policy also explains how customers can manage privacy preferences.
How does Chipotle ensure web accessibility through its web accessibility policy?
Chipotle’s web accessibility statement outlines the company’s efforts to make its website usable for individuals with disabilities. The company has partnered with UsableNet to ensure compliance with the Web Content Accessibility Guidelines (WCAG) and relevant accessibility laws worldwide. While the company aims for full accessibility, the policy acknowledges that users may still encounter issues, and ongoing improvements will continue.
What does Chipotle’s employee privacy policy cover?
Chipotle’s employee privacy policy governs how the company handles the personal data of its employees. It details what information is collected, how it is used for business and legal purposes, and who may access it. This includes information related to employment records, payroll, and benefits. The policy aims to ensure that employee privacy is protected in accordance with labor laws and internal company regulations.
Chipotle self-service links
How can I customize my order on the Chipotle website?
Customize the order in the Order section by selecting different toppings, ingredients, and meal options.
How can I track my order on the Chipotle website?
Visit the Track Your Order link to view the progress of your meal preparation and the estimated delivery time.
What information can I find in the Chipotle Rewards section of the website?
The Chipotle Rewards section provides information about points balance, available rewards, and how to earn more points through purchases.
How can I contact Chipotle customer service?
Call (917) 246-4060.
Does Chipotle have an online chat service?
Yes, Chipotle can be contacted via an online chat service.
Does Chipotle have gluten-free options?
Yes, Chipotle offers several gluten-free options.
How to get professional help with your Chipotle problem
If you need help with Chipotle, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
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