American Airlines is the world’s largest airline after a 2012 merger with US Airways.
1 Skyview Drive
Fort Worth, TX 76155
https://www.aa.com/homePage.do
Phone Contacts
Main: (817) 963-1234
Customer Service: (817) 963-1234
Toll Free: (800) 882-8880
Baggage Delays: 1-800-535-5225 (24/7)
AAdvantage Customer Service: 1-800-882-8880
hours: 9:00 a.m. – 5:30 p.m. (CT) Monday – Friday
Customer relations fax number: (480) 693-2300
Customer Service Resources
Customer relations online email form
Delayed or missing baggage information
Social Media Contacts
Executive Contacts
Primary Contact
Vince Carcaterra
Director of Customer Relations
1 Skyview Drive
Fort Worth, TX 76155
Vincent.T.Carcaterra@aa.com
Secondary Contact
Julie Rath Vice President, Customer Experience and Reservations
Vice President – Customer Experience and Reservations
1 Skyview Drive
Fort Worth, Texas 76155 76155
Julie.Rath@aa.com
Chief Executive
Doug Parker
CEO
1 Skyview Drive
Fort Worth, TX 76155
(817) 963-1234
doug.parker@aa.com
Last updated: June 28, 2020.