American Airlines Customer Service Contacts

American Airlines is a U.S. air carrier based in Fort Worth, Texas.

How to reach a person at American Airlines

Toll-free: (800) 433-7300

American Airlines Responsiveness rating


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What you need to know about American Airlines

American has had a consistent reputation when it comes to customer service — consistently bad. The problems range from inflexible policies to late refunds. Sometimes, customers even end up at the wrong airport. Although it is trying to improve, American has a long way to go. The company downgraded these customers, but they still had to struggle to get a refund for the difference. Also, this customer can’t use their credit.

How to resolve a problem with American Airlines

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.

American Airlines mailing address

1 Skyview Drive
Fort Worth, TX 76155

American Airlines social media channels


American Airlines executive customer service contacts

Primary Contact
Mark Ewing
Director, Service Recovery
1 Skyview Drive
Fort Worth, Texas 76155
[email protected]

Secondary Contact
Carolyne Truelove
Vice President Reservations and Service Recovery
1 Skyview Drive
Fort Worth, Texas 76155
[email protected]

Chief Executive
Robert Isom
1 Skyview Drive
Fort Worth, Texas 76155
[email protected]

[email protected] 

[email protected]

Frequently asked questions about American Airlines

How do I talk to a real person at American Airlines?

To connect with a live representative, call the direct phone number (800) 433-7300. Follow the prompts or stay on the line until you are connected to a representative.

What are the contact details for American Airlines refunds department?

You can contact them via mail at:

American Airlines Attention: Passenger Refunds 4000 E. Sky Harbor Blvd. Phoenix, AZ 85034

Or via phone at:

U.S.: (800) 892-3447 International: +1 (480) 693-2759

Can I chat with a live agent?

Yes, you can chat with American Airlines representatives 24/7 using their virtual assistant or live chat feature on their website.

How do I file a claim for lost baggage with American Airlines?

For claims related to lost baggage, flight disruptions, or other issues, you can use their online customer relations online email form

Can I get a refund after 24 hours with American Airlines?

Refund policies vary based on ticket type. Some fares allow refunds within 24 hours of booking, while others may have different rules. Contact American Airlines on (800) 433-7300 for specific details.

How to get professional help with your American Airlines problem

If you need help with American Airlines, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.

Get Help

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