American Airlines is a U.S. air carrier based in Fort Worth, Texas.
Responsiveness rating
What you need to know about American Airlines
American has had a consistent reputation when it comes to customer service -- consistently bad. The service problems range from inflexible policies to late refunds. Although it is trying to improve, American has a long way to go.
How to resolve a problem with American Airlines
American Airlines' customer service functions are highly automated, which means your complaint may not be seen by a human. Use our corporate contacts for more personalized attention.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Address
1 Skyview Drive
Fort Worth, TX 76155
https://www.aa.com/
Phone Contacts
Main: 682-278-9000
Toll Free: 800-433-7300
AAdvantage Customer Service: 1-800-882-8880
hours: 9:00 a.m. – 5:30 p.m. (CT) Monday – Friday
Reservations and ticket changes
Flights Within the U.S. and Canada
800-433-7300
Customer relations fax number: (480) 693-2300
Customer Service Resources
Customer relations online email form
Social Media Contacts
Executive Contacts
Primary Contact
Mark Ewing
Director, Customer Relations
1 Skyview Drive
Fort Worth, TX 76155
[email protected]
Secondary Contact
Caroline Truelove
Vice President – Reservations and Customer Relations
1 Skyview Drive
Fort Worth, TX 76155
[email protected]
Chief Executive
Robert Isom
CEO
1 Skyview Drive
Fort Worth, TX 76155
[email protected]
