American Airlines

American Airlines is the world’s largest airline after a 2012 merger with US Airways.

Note: If you have an American Airlines flight or trip credit earned during the pandemic, here’s what you need to know about spending it.

1 Skyview Drive
Fort Worth, TX 76155

Phone Contacts

Main: (817) 963-1234
Customer Service: 682-278-9000
Toll Free: (800) 882-8880


AAdvantage Customer Service: 1-800-882-8880
hours: 9:00 a.m. – 5:30 p.m. (CT) Monday – Friday

Customer relations fax number: (480) 693-2300

Customer Service Resources

Customer relations online email form

Social Media Contacts


Executive Contacts

Primary Contact
Mark Ewing
Director – Customer Relations
1 Skyview Drive
[email protected]

Secondary Contact
Julie Rath
Vice President – Customer Experience and Reservations
1 Skyview Drive
Fort Worth, TX 76155
[email protected]

Chief Executive
Doug Parker
1 Skyview Drive
Fort Worth, TX 76155
(817) 963-1234
[email protected]

Last updated: April 5, 2022.