American Airlines is the world’s largest airline after a 2012 merger with US Airways.
4333 Amon Carter Blvd
Fort Worth, TX 76155
http://www.aa.com
Phone Contacts
Main: (817) 963-1234
Customer Service: (817) 963-1234
Toll Free: (800) 882-8880
Baggage Delays: 1-800-535-5225 (24/7)
AAdvantage Customer Service: 1-800-882-8880
hours: 9:00 a.m. – 5:30 p.m. (CT) Monday – Friday
Customer relations fax number: (480) 693-2300
Customer Service Resources
Customer relations online email form
Delayed or missing baggage information
Social Media Contacts
American is typically more responsive on Twitter than any other social media. But beware of the automated responses (bots).
Executive Contacts
Primary Contact
Sean Bentel
Vice President -- Customer and Relations
4333 Amon Carter Blvd
Fort Worth, TX 76155
(817) 967-2116
sean.bentel@aa.com
Sean’s email is correct. If it bounces, try emailing him without any attachments.
Secondary Contact
Kerry Philipovitch
Senior Vice President – Customer Experience
4333 Amon Carter Blvd
Fort Worth, TX 76155
(817) 963-1234
kerry.philipovitch@aa.com
Also try: Maya Leibman,Executive Vice President American & Chief Information Officer Maya.Leibman@aa.com
Robert Isom
President of American Airlines Group and American Airlines
4333 Amon Carter Blvd
Fort Worth, TX 76155
(817) 963-1234
robert.isom@aa.com
Chief Executive
Doug Parker
CEO
4333 Amon Carter Blvd
Fort Worth, TX 76155
(817) 963-1234
doug.parker@aa.com
Researched by John Galbraith and filed under Airline.
Last updated: December 19, 2017.