American Airlines Customer Service Contacts

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American Airlines is a U.S. air carrier based in Fort Worth, Texas.

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What you need to know about American Airlines

American has had a consistent reputation when it comes to customer service -- consistently bad. The service problems range from inflexible policies to late refunds. Sometimes, customers even end up at the wrong airport. Although it is trying to improve, American has a long way to go. The company downgraded these customers, but they still had to struggle to get a refund for the difference. Also, this customer can't use their credit.

How to resolve a problem with American Airlines

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.


1 Skyview Drive
Fort Worth, TX 76155

Phone Contacts

Main: (682) 278-9000
Toll Free: (800) 433-7300

AAdvantage Customer Service: 1-800-882-8880
hours: 9:00 a.m. – 5:30 p.m. (CT) Monday – Friday

Reservations and ticket changes
Flights Within the U.S. and Canada
(800) 433-7300

Customer relations fax number: (480) 693-2300

Customer Service Resources

Customer relations online email form

Social Media Contacts


Executive Contacts

Primary Contact
Mark Ewing
Director – Customer Relations
1 Skyview Drive
Fort Worth, Texas 76155
[email protected]

Secondary Contact
Caroline Truelove
Vice President – Reservations and Service Recovery
1 Skyview Drive
Fort Worth, Texas
[email protected]

Chief Executive
Robert Isom
CEO and Chief Recruitment Officer
1 Skyview Drive
Fort Worth, TX 76155
[email protected]

[email protected] 

[email protected]

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