American Airlines Customer Service Contacts

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American Airlines is a U.S. air carrier based in Fort Worth, Texas.

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What you need to know about American Airlines

American has had a consistent reputation when it comes to customer service -- consistently bad. The service problems range from inflexible policies to late refunds. Although it is trying to improve, American has a long way to go.

How to resolve a problem with American Airlines

American Airlines' customer service functions are highly automated, which means your complaint may not be seen by a human. Use our corporate contacts for more personalized attention.


1 Skyview Drive
Fort Worth, TX 76155

Phone Contacts

Main: 682-278-9000
Toll Free: 800-433-7300

AAdvantage Customer Service: 1-800-882-8880
hours: 9:00 a.m. – 5:30 p.m. (CT) Monday – Friday

Reservations and ticket changes
Flights Within the U.S. and Canada

Customer relations fax number: (480) 693-2300

Customer Service Resources

Customer relations online email form

Social Media Contacts


Executive Contacts

Primary Contact
Mark Ewing
Director, Customer Relations
1 Skyview Drive
Fort Worth, TX 76155
[email protected]

Secondary Contact
Caroline Truelove
Vice President – Reservations and Customer Relations
1 Skyview Drive
Fort Worth, TX 76155
[email protected]

Chief Executive
Robert Isom
1 Skyview Drive
Fort Worth, TX 76155
[email protected]

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