American Airlines

American Airlines is the world’s largest airline after a 2012 merger with US Airways.

4333 Amon Carter Blvd
Fort Worth, TX 76155

Phone Contacts

Main: (817) 963-1234
Customer Service: (817) 963-1234
Toll Free: (800) 882-8880

Baggage Delays: 1-800-535-5225 (24/7)

AAdvantage Customer Service: 1-800-882-8880
hours: 9:00 a.m. – 5:30 p.m. (CT) Monday – Friday

Customer relations fax number: (480) 693-2300

Customer Service Resources

Customer relations online email form

Delayed or missing baggage information

Social Media Contacts


American is typically more responsive on Twitter than any other social media. But beware of the automated responses (bots).

Executive Contacts

Primary Contact
Helen Smithson
Customer Service Manager
4333 Amon Carter Blvd
Fort Worth, TX 76155

Secondary Contact
Sean Bentel
Vice President -- Customer and Relations
4333 Amon Carter Blvd
Fort Worth, TX 76155

Sean’s email is correct. If it bounces, try emailing him without any attachments.

Also try:  Kerry Philipovitch, Senior Vice President – Customer Experience,

Robert Isom
President of American Airlines Group and American Airlines
4333 Amon Carter Blvd
Fort Worth, TX 76155
(817) 963-1234

Chief Executive
Doug Parker
4333 Amon Carter Blvd
Fort Worth, TX 76155
(817) 963-1234

Last updated: May 27, 2019.

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