Amazon Canada is the Canadian branch of Amazon, a global online retailer. It allows customers in Canada to shop for products such as electronics, books, clothing, and groceries. Amazon Canada also offers fast shipping through Amazon Prime, access to streaming content, and customer support tailored to Canadian users.
Amazon Canada Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings. Want to know which companies have the best -- and worst -- customer service? Check out our Red List and Green List. Rate Amazon India
What you need to know about Amazon Canada
- Amazon Canada’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue.
- You can resolve a problem with Amazon India with our insider guide or through our executive contacts.
- Amazon India’s customer service policies are standard. Here are our frequently asked questions about Amazon Canada.
Amazon Canada’s customer service response times
Amazon Canada’s customer service response times can vary depending on the method of contact, the volume of inquiries, and the nature of the issue. However, here’s a general idea of what to expect:
| Phone support | Response time: Phone inquiries typically take 1 to 30 minutes to receive a response, although it can sometimes be longer if there’s a high volume of customer service requests. Phone number: Customers can contact Amazon Canada at (877) 586-3230. Availability: Live chat is available 24/7, but the response times may be slower during peak periods, like sales events or holidays. |
| Email support | Amazon Canada does not have email support. |
| Live chat | Response time: Amazon Canada’s live chat support is usually the quickest option for getting help. You can expect an initial response within a few minutes to 30 minutes during business hours. Availability: Live chat is available 24/7, but the response times may be slower during peak periods, like sales events or holidays. |
| Social media | Response time: Amazon Canada is active on social media platforms such as Instagram, Facebook, and X. Responses can range from a few hours to a day depending on the platform and the inquiry’s complexity. |
How to resolve a problem with Amazon Canada
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Amazon Canada mailing address
40 King Street W
47th Floor
Toronto, Ontario M5H 3Y2
Amazon Canada loyalty program
Amazon Canada does not have a traditional loyalty program, but customers can earn cash back when they use Amazon.ca Rewards Mastercard.
Amazon Canada social media channels
Amazon Canada executive customer service contacts
Primary Contact
Haya Alsayegh
Operations Manager
40 King Street W
47th Floor
Toronto, Ontario M5H 3Y2
halsayegh@amazon.com
Anas Mahmoud
Operations Manager
40 King Street W
47th Floor
Toronto, Ontario M5H 3Y2
amahmoud@amazon.com
Zulqarnain Imtiaz
Operations Manager II
40 King Street W
47th Floor
Toronto, Ontario M5H 3Y2
zimtiaz@amazon.com
Paul Hwang
Head of Canada Consumer
40 King Street W
47th Floor
Toronto, Ontario M5H 3Y2
phwang@amazon.com
Andy Jassy
Global CEO
410 Terry Avenue North
Seattle, WA 98109
ajassy@amazon.com
How do I contact Amazon Canada?
You can contact Amazon Canada by phone at (877) 586-3230.
What is Amazon Canada’s customer service time?
Amazon Canada provides 24/7 customer service.
How to get professional help with your Amazon Canada problem
If you need help with Amazon Canada, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
