Alaska Airlines Customer Service Contacts

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Alaska Airlines, which is based in Seattle, is the seventh largest U.S. air carrier. The airline serves more than 100 destinations in the contiguous United States, Canada, Mexico, and four Hawaiian Islands.

Responsiveness rating

rating
3/5

What you need to know about Alaska Airlines

We receive many complaints about Alaska Airlines. They include missing refunds and denied boarding cases. A companion ticket credit for this passenger was unusable.

How to resolve a problem with Alaska Airlines

This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.

Address

P.O. Box 68900
Seattle, Wash 98168
https://www.alaskaair.com/


Phone Contacts

Main: (206) 433-3200
Customer Service: (800) 252-7522

8:00 a.m. – 5:45 p.m. (PT), Monday-Friday
8:00 a.m. – 4:45 p.m. (PT), Saturday

Accessible services: (800)-503-0101

Customer Care/Mileage Plan 

1-800-654-5669

 


Email Contacts

[email protected]
[email protected]


Customer Service Resources

Feedback form

Baggage damage or delay form


Social Media Contacts

Facebook
Twitter


Executive Contacts

Primary Contact
Trudy Dobbins
Customer Care Manager
P.O. Box 68900
Seattle, Wash 98168
(206) 392-2777
[email protected]

Secondary Contact
Wayne Newton
Vice President, Airport Operations and Customer Service
P.O. Box 68900
Seattle, Wash 98168
(206) 433-3200
[email protected]

Alternatively try: Ron Calvin, Vice President, Inflight Services,  [email protected]

Ben Minicucci
President and Chief Operating Officer
P.O. Box 68900
Seattle, Wash 98168
(206) 433-3200
[email protected]

Chief Executive
Bradley D. Tilden
P.O. Box 68900
Seattle, Wash 98168
(206) 433-3200
[email protected]


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