Alaska Airlines, which is based in Seattle, is the seventh largest U.S. air carrier. The airline serves more than 100 destinations in the contiguous United States, Canada, Mexico, and four Hawaiian Islands.
Responsiveness rating
What you need to know about Alaska Airlines
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Alaska Airlines
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Also, try Alaska Listens, the customer service site.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting the company directly.
Address
P.O. Box 68900
Seattle, Wash 98168
https://www.alaskaair.com/
Phone Contacts
Main: (206) 433-3200
Customer Service: (800) 252-7522
8:00 a.m. – 5:45 p.m. (PT), Monday-Friday
8:00 a.m. – 4:45 p.m. (PT), Saturday
Accessible services: (800)-503-0101
Customer Care/Mileage Plan
1-800-654-5669
Email Contacts
[email protected]
[email protected]
Customer Service Resources
Social Media Contacts
Executive Contacts
Primary Contact
Trudy Dobbins
Customer Care Manager
P.O. Box 68900
Seattle, Wash 98168
(206) 392-2777
[email protected]
Secondary Contact
Wayne Newton
Vice President, Airport Operations and Customer Service
P.O. Box 68900
Seattle, Wash 98168
(206) 433-3200
[email protected]
Alternatively try: Ron Calvin, Vice President, Inflight Services, [email protected]
Ben Minicucci
President and Chief Operating Officer
P.O. Box 68900
Seattle, Wash 98168
(206) 433-3200
[email protected]
Chief Executive
Bradley D. Tilden
P.O. Box 68900
Seattle, Wash 98168
(206) 433-3200
[email protected]
