American International Group, also known as AIG, is an American multinational finance and insurance company.
AIG Insurance Responsiveness rating
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What you need to know about AIG
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with AIG
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
We care about accuracy. If any of the following email addresses bounce back or the phone numbers are incorrect, please report it to us immediately through this form.AIG Insurance mailing address
175 Water Street
New York, NY 10038-4918
AIG Insurance executive customer service contacts
Primary Contact
Anthony Vidovich
Global Head of Underwriting & Reinsurance Legal
175 Water Street
New York, NY 10038-4918
anthony.vidovich@aig.com
Secondary Contact
Don Bailey
EVP and Chief Executive Officer North America
175 Water Street
New York, NY 10038-4918
don.bailey@aig.com
Chief Executive
Peter Zaffino
175 Water Street
New York, NY 10038-4918
peter.zaffino@aig.com
What is the email address for Global Complaint Management Solutions?
How can I contact AIG Insurance customer service?
Call (800) 888-2452 or email csu@aig.com.
What does AIG Insurance say about contacting the CEO?
At the company’s request, write to the CEO first. AIG has informed us that if a complaint is received by one of the CEOs it is automatically routed to one of many complaint mailboxes, which accordingly provides the most expeditious approach. Such a routing network is not set up for any of the more junior executives, so it is possible that complaints or queries might not be seen as quickly if sent to those contacts.
How do I access my AIG Insurance policy information?
You can access your policy information online by logging into your AIG account on the website. If you do not have an online account, you can create one using your policy number and personal details.
How do I update my personal information on my AIG policy?
To update personal information such as your address, phone number, or beneficiaries, you can log into your online account, contact your agent, or call customer service at (800) 888-2452 directly.
How do I file a claim with AIG Insurance?
Claims can be filed online through the AIG website, by calling the claims department at (800) 931-9546, or by contacting your agent. AIG provides specific instructions and forms for different types of claims.
What is the email address for General Insurance (Property & Casualty) – Global Complaint Management Solutions?
What types of insurance does AIG offer?
AIG offers a wide range of insurance products, including life insurance, travel insurance, auto insurance, home insurance, health insurance, business insurance, and more. Visit the AIG website for a complete list of available insurance products.
How do I file a claim with AIG Insurance?
To file a claim, visit the AIG website and navigate to the “Claims” section. You can file a claim online, or you can call the claims department at (800) 931-9546 for assistance. Detailed instructions and required documentation will be provided based on the type of claim.
What should I do if I need emergency assistance while traveling?
If you need emergency assistance while traveling, contact AIG Travel Guard’s 24/7 emergency assistance hotline at the number provided in your policy documents.
How to get professional help with your AIG Insurance problem
If you need help with AIG Insurance, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
Get HelpDISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by Elliott.org. Company executives change their email addresses and phone numbers frequently to avoid contact with customers.
If an email address bounces or a phone number is wrong, please report it to us immediately through this form.
