At the company's request, write to the CEO first. AIG has informed us that if a complaint is received by one of the CEOs it is automatically routed to one of many complaint mailboxes, which accordingly provides the most expeditious approach. Such a routing network is not set up for any of the more junior executives, so it is possible that complaints or queries might not be seen as quickly if sent to those contacts.
You can access your policy information online by logging into your AIG account on the website. If you do not have an online account, you can create one using your policy number and personal details.
To update personal information such as your address, phone number, or beneficiaries, you can log into your online account, contact your agent, or call customer service at (800) 888-2452 directly.
Claims can be filed online through the AIG website, by calling the claims department at (800) 931-9546, or by contacting your agent. AIG provides specific instructions and forms for different types of claims.
AIG offers a wide range of insurance products, including life insurance, travel insurance, auto insurance, home insurance, health insurance, business insurance, and more. Visit the AIG website for a complete list of available insurance products.
To file a claim, visit the AIG website and navigate to the "Claims" section. You can file a claim online, or you can call the claims department at (800) 931-9546 for assistance. Detailed instructions and required documentation will be provided based on the type of claim.
If you need emergency assistance while traveling, contact AIG Travel Guard's 24/7 emergency assistance hotline at the number provided in your policy documents.
Disclaimer: Contact information is believed reliable but not guaranteed. Executives change contact details frequently. If an email bounces or a number is wrong, report it immediately. Published March 6, 2024. Updated August 23, 2025.
