AIG Insurance

American International Group, Inc., also known as AIG, is an American multinational insurance corporation with customers in 130 countries. AIG operates AIG Property Casualty and AIG Life and Retirement. Travel Guard is their travel insurance business.

As a very large company, the correct number for the service you need help with is important. Please see the link for the directory below.

175 Water Street
New York, NY 10038-4918

Phone Contacts

Customer Service: (800) 888-2452 (Main number and Life Insurance Policies)

Contact directory

Email Contacts

Life & Retirement – Customer Solutions Unit – email: [email protected]

General Insurance (Property & Casualty) – Global Complaint Management Solutions, email: [email protected]

Customer Service Resources

Feedback Form

Social Media Contacts


Executive Contacts

Please note we have listed the CEO first. This is not an error but at the request of AIG. They have informed us that if a complaint is received by one of the CEO’s  it is automatically routed to one of many complaint mailboxes, which accordingly provides the most expeditious approach.  Such a routing network is not set up for any of the more junior executives, so it is possible that complaints or queries might not be seen as quickly if sent to those contacts.

Primary Contact
Brian Duperreault
President and Chief Executive Officer
175 Water Street
New York, NY 10038-4918
[email protected]

Secondary Contact
Kevin Hogan
EVP and Chief Executive Officer, Life and Retirement
175 Water Street
New York, NY 10038-4918
[email protected]

Peter Zaffino
EVP and Chief Executive Officer, General Insurance
175 Water Street
New York, NY 10038-4918
[email protected]

Last updated: January 28, 2020.

NOTE: As a service to our readers, we post the names, numbers and email addresses of executives responsible for customer service at major companies.

If you’re having a problem with a company, please consider using our proven strategies for a resolutionDo not simply write to the CEO or send your request to all the executives at once. This could severely limit your ability to resolve your issue. Rather, start with the primary contact and then work your way down the list.

Can’t find a company? You can either send us a request for research help or use our proven research strategies to track down the information you need.

Do you have company contacts you’d like to share with us? Please use this form.

Bouncing emails or disconnected phone numbers? You can report inaccurate or out-of-date information here.

We rely on our volunteer researchers to find the information in this database. If you’d like to help, please send us a note.

Can’t fix a problem yourself? Contact our advocates through this form. We’re happy to assist.

DISCLAIMER: The names, numbers and email addresses on this page are provided for informational purposes and are believed to be reliable. However, they should in no way be construed as a guarantee of their accuracy by If you detect any omissions, misstatements or errors, please contact us immediately.