If you lose your passport on an international flight, many unpleasant things will happen to you. Albertina Chen knows. Here’s her story.
On a recent flight to Spain, Chen somehow lost her passport. Upon arrival, she had nothing to show the Spanish immigration officers. As a result, she was detained, and the next day, deported back to the United States.
Now she wants to know how she can get a $2,400 refund for her trouble.
Chen’s distressing misadventure underscores the importance of safeguarding your passport and other travel documents at all times. If you don’t, you might find yourself in a similar predicament on an express round-trip international journey — no sightseeing included.
How to lose your passport in one easy step
Last November, Chen and her husband boarded an Iberia Airlines flight from JFK to Madrid. All was going well and the flight landed right on time. Unfortunately, Chen failed to observe the standard landing announcement to gather all personal belongings before exiting the plane.
As Chen approached the customs window, she suddenly realized she had neglected to carry her pocketbook off the aircraft.
“I realized I had left my purse containing our passports, credit cards and other valuables on the floor by my seat,” Chen recalled. “We asked Iberia personnel if we could return to the plane. They refused and redirected us to the police instead.”
Chen and her husband were then taken into custody by the immigration officers. As the couple waited, the plane was searched and the results weren’t good.
“Despite two police searches, they told us they could not find my purse,” Chen told me.
Soon things went from bad to worse for the couple, who had hoped to be enjoying tapas in Madrid by early afternoon. The authorities informed the Chens that they would be going into Madrid — but to a detention center.
Showing up in Spain without a passport
Most travelers know that a passport is a requirement to enter Spain. Chen knew this as well. But she hoped for special consideration. Chen wanted to go to the U.S. Embassy in Madrid and apply for an emergency passport. She hoped that the loss of the passports could easily be corrected.
“Despite having a photocopy of our passport pages we were denied the chance to go to the U.S. Embassy to get replacement passports,” Chen lamented.
The European Union requires all United States citizens to present a valid passport to enter any member state.
Further, Spain is part of the Schengen Area — a block of 26 European countries with open borders that allow visitors, including U.S. citizens, to travel freely throughout. That is as long as the traveler legally enters one of the member states. And to enter legally, you must present a passport with a minimum of three months’ validity beyond the date of your return flight.
We don’t often receive cases from travelers who have shown up to foreign lands with no passport at all. But many travelers to Europe have been caught by that last requirement detail to enter a Schengen country.
If you are a regular reader of our site, then you may recall the case of Shelly Clements. She showed up at the airport ready to take off for a dream trip to Paris with a passport that expired two weeks short of the Schengen requirement. Luckily for her, Air France caught the problem before she boarded her flight. That saved her from Chen’s fate and the complete loss of her trip. The mistake cost Clements over $4,000 and a few missed vacation days — but she did eventually make it to France.
However, in Chen’s case, there was no fix for her situation — she had lost their passports. She was in Spain with no official identification at all.
If you lose your passport while traveling abroad, The U.S. Department of State advises you to go to the nearest U.S. embassy and apply for an emergency replacement passport. But if you lose your passport before you are even granted entry to a foreign country, as Chen did, this is not an option.
Immigration officers are responsible for protecting their country’s borders. If you have no passport, you are technically an intruder. And despite the assertions from Elgy Gillespie, the subject of one of our most unusual cases — who lost her passport on the way to the airport and believed she could talk her way into Ireland with just a library card: There have been no known cases to support that theory — including her own. If you lose your passport on the way to immigration, there’s no way to sweet talk your way past border patrol.
Lose your passport on the airplane — you’re going back where you came from
The immigration officers took Chen and her husband to the detention center for an overnight stay. Their planned vacation had turned into a real nightmare.
In the morning, the authorities returned the couple to the airport. They were escorted directly to the gate and placed on their flight home. Eight hours later, the Chens arrived back at JFK — right where they had started just one day previously.
And when Chen got home, she started a letter-writing campaign. She wanted Iberia to refund her entire trip. She also complained that her “deportation ticket” was a downgrade since her original ticket was booked in premium economy.
Not surprisingly, Iberia turned down her request.
Next, Chen asked her credit card company to refund the cost of her ticket.
The Fair Credit Billing Act protects credit card using consumers against billing errors. If you lose your passport somewhere between your airplane and the customs window and get deported, that isn’t a billing error. And this is not how the FCBA is intended to be used.
Chen quickly lost her credit card dispute as Visa determined that she had traveled to Spain and back on Iberia.
And then Chen contacted the Elliott Advocacy team to see if we would see things her way.
Who is responsible for this lost passport?
When I read through Chen’s request for help, I sympathized with the loss of her vacation and the terrible turn of events. But I was unclear how Chen had determined that Iberia was responsible for her lost passport.
So I asked.
And Chen explained her thoughts on the topic.
I am asking Iberia to refund the roundtrip tickets since we only reached Madrid. We never got to use the tickets as we intended — for our vacation. We were in Madrid only overnight during detention and this mishap totaled the other days of our vacation.
Besides, I believe the United States sends back deportees on the taxpayers’ dime.
Chen went on to say that the police told her that she would not have to pay for her flight home. Apparently, they didn’t explain that Chen’s original return ticket would be used for her transportation.
When a traveler does not possess the required documents for entry to a foreign country and arrives by air, the transporting airline must take them back. In those cases, the airline uses the unused portion of the round-trip ticket to return the passenger.
Airline penalties for passengers with lost passports
But that isn’t the end of it for the airline. When an airline delivers a passenger to a foreign country without the required documentation, it can also be heavily fined by the receiving country. Iberia likely paid for Chen’s stay in the detention center. And travelers beware: Some airlines have it written into their terms and conditions that the passenger can be held liable for this fine.
I explained to Chen that I had no basis to ask Iberia to refund her $2,400. Ultimately, she made a mistake and left her purse somewhere — she, not Iberia, lost her passport. And when we mediate a case, we must have a concrete foundation on which to base our request.
It’s critical when traveling that you maintain vigilance over your passport and other documents. Because If you lose your passport on your flight, you’ve certainly assured yourself an abrupt ending to your vacation — with no refund included.