TSA watch: Are screeners preying on sick passengers?
The latest TSA horror story comes by way of Lori Dorn, a human resources consultant in New York.
Commentary
Elliott Advocacy is a nonprofit organization that mediates cases between consumers and businesses. These are commentary articles that detail our efforts and provide educational information for consumers.
Ridiculous or not? Hotels eye airline-like rebooking fees
I’m always on the lookout for new fees, so when Katherine Walton emailed me about her recent stay at the Chateau Timberline, a hotel in Packwood, Wash., she had my attention.
Is this enough compensation? Rescued from Spirit’s fare club, but still unhappy
Spirit Airlines’ “$9 Fare Club” is probably one of the most controversial legal travel clubs in the country. Scratch that. It is the most controversial travel club in the country.
Case dismissed: The “carefree” rental guarantee didn’t cover her
Amy Hutt is no beginner when it comes to the vacation rental game. She’s booked several homes through VRBO.com, a site owned by HomeAway, in the past, and she felt confident about turning to it for a trip to Bali this fall.
Ridiculous or not? Oops, I forgot to check my credit card statement
It happens all the time.
United Airlines downgraded me — but where’s my refund?
Donald Buisman splurged on his flight from Kansas City to St. John in the US Virgin Islands by booking two first class seats on United Airlines. After all, it was his fifth wedding anniversary, and he could pay with a combination of miles and money: 45,841 points and $1,747.
Can this trip be saved? Hotwire didn’t have the best hotel — or the best deal
Hotwire’s low-price guarantee says you can be “sure they’re the lowest prices you’ll find.” But that’s not what Carol McCoy discovered when she booked a hotel in Rehoboth Beach, Del., on a recent holiday weekend.
Ridiculous or not? Going out of your way to avoid planes
We’re a nation of drivers, no doubt about it.
Is this enough compensation? You missed your deadline — here’s a voucher
It was supposed to be the vacation of a lifetime for Johanna Robles and her extended family of 19, which included her husband, children and grandchildren. But when she tried to book the “Great Rivers of Europe” tour through Grand Circle Travel, the experience was less than great.
Can this trip be saved? “This was the worst vacation any of us have ever taken”
Whenever I get complaint like Ashish Kapila’s, my first reaction is, “Oh no, not another laundry list.”