Why can’t I transit through London?
Mita Upadhyay has a “Catch-22” problem with a visa, but British Airways wants $500 to fix it. Is that good customer service — or a hard lesson learned about having the right paperwork?
Commentary
Elliott Advocacy is a nonprofit organization that mediates cases between consumers and businesses. These are commentary articles that detail our efforts and provide educational information for consumers.
Smoked out of my suite on the Carnival Miracle
Andrew Besterman’s eight-day cruise to the Bahamas on the Carnival Miracle was something short of divine. For the duration of the journey, he was annoyed by the odor of cigarette smoke which seeped into his mini-suite from the cabin next door.
Bitten by bugs on my Delta Air Lines flight to New York
Patricia Sweeney says she suffered multiple bug bites on a recent Delta Air Lines flight from Atlanta to New York. “The bites were most likely bed bugs or fleas,” she says. “I had a severe reaction to them and developed an infection.”
Do travelers need new federal protections?
It’s not your imagination. Congress seems to be paying closer attention to travelers’ welfare.
American Airlines charges sailor a fee for flight change
“I’m hoping you can help my son with a situation,” Brad Lessem wrote to me a few days ago.
Why isn’t anyone mad about car rental fee disclosure?
When it comes to airline fees, there’s no shortage of outrage. The simple mention of the word “ancillary” or “surcharge” in a story is enough to draw hundreds of comments.
No hot water in my Paris rental apartment
When the hot water doesn’t work in your hotel room, you call the front desk and with any luck, it gets fixed. But what if you’re in a rental apartment?
Passenger forced to stand for a seven-hour airline flight
At nearly seven hours, US Airways flight 901 is one of the longest domestic nonstop flights. And Arthur Berkowitz knows how long it takes to get from Anchorage to Philadelphia down to the minute. That’s because he says he had to stand for most of the flight when he returned to Philly last July.
Stuck at the airport because of luggage fees
Teri Weissinger’s tale of being stuck at San Francisco Airport for eight days drew a swift and predictable reaction from readers.