Commentary
Elliott Advocacy is a nonprofit organization that mediates cases between consumers and businesses. These are commentary articles that detail our efforts and provide educational information for consumers.
Passenger forced to stand for a seven-hour airline flight
At nearly seven hours, US Airways flight 901 is one of the longest domestic nonstop flights. And Arthur Berkowitz knows how long it takes to get from Anchorage to Philadelphia down to the minute. That’s because he says he had to stand for most of the flight when he returned to Philly last July.
Stuck at the airport because of luggage fees
Teri Weissinger’s tale of being stuck at San Francisco Airport for eight days drew a swift and predictable reaction from readers.
Hotel luggage theft: “He looked like a professional”
Athena Foley and her husband wish they’d never stayed at the Hotel Ändra. When they checked into the Seattle boutique hotel this summer, one of their bags was stolen after they surrendered it to the bellhop.
Is “heartless” Southwest Airlines profiting from dad’s death?
Jennifer Kucinski lives in Kansas City. Her father lives in Orlando. Make that lived in Orlando.
No damage to rental car, but they called a collection agency anyway
Richard Hartman rented a car from Alamo in Montreal this summer. It’s a decision he regrets.
Just who does the TSA think it is?
Hardly a day seems to go by that I don’t get a complaint about the Transportation Security Administration.
Airline removed me because of confusion about medical supplies
Here’s an unusual case with an equally unusual resolution. It involves two Lufthansa passengers, and FDA-approved portable oxygen concentrator and EU airline passenger law.
Here we go again! Another tarmac stranding incident — beware of outraged talking heads on TV
It seemed eerily familiar: A JetBlue aircraft, a freak storm, passengers stranded on an aircraft for hours — and all happened near the media capital of the world.