A “best” rate guarantee with the worst service at Best Western
Best Western guarantees you’ll find the lowest rate on its website. Unless your name is Russ Thomas.
Commentary
Elliott Advocacy is a nonprofit organization that mediates cases between consumers and businesses. These are commentary articles that detail our efforts and provide educational information for consumers.
Who’s responsible for the scam epidemic?
For the 12th year in a row, ID theft is the number-one complaint to the Federal Trade Commission, the agency announced last week.
Did my rental company just disappear with my deposit?
Tom Frankel rented an apartment last fall through an agency called UsaParis. When he left the rental, he says it was in immaculate condition, and like any responsible renter, he expected to get his $500 security deposit back promptly.
Maybe Delta’s best fare guarantee just got a little better
The roundrip airfare between Minneapolis and Washington that Kevin McDonald found on Delta Air Lines’ website came to $386 — not bad. But when he checked Expedia.com, he found the same tickets for $62 less.
Canceled, confused, contaminated — and then ripped off
Kristen Hoyle just had one of those flights that give the airline industry an awful reputation.
Can a car rental company double my rate because I’m not American?
There’s something funny going on with car rental prices, and Hal Gordon wants answers.
Do I deserve a refund after volcanic eruption?
When Chile’s Puyehue volcano erupted last fall, prompting airlines to cancel numerous flights, Donna Vogeler-Boutin decided her planned Christmas vacation in Bariloche, Argentina, would be too risky.
Does Sandals owe me anything for deleting my wedding photos?
This is one of the strangest cases I’ve come across in my two decades of fielding consumer complaints. It involves a honeymooning couple’s missing wedding photos, me, and another me.
I have a seat but I don’t have a seat assignment
If you have a seat on a plane, shouldn’t you also have a seat assignment?