Elliott Advocacy is a nonprofit organization that mediates cases between consumers and businesses. These are commentary articles that detail our efforts and provide educational information for consumers.
Is pre-checking the box on an online transaction always unethical? I thought the answer to that question was obvious after the federal government weighed in on the issue, declaring it an “unfair and deceptive” practice, and the state of Minnesota fined two insurance companies for opt-out violations.
Best Western guarantees you’ll find the lowest rate on its website. Unless your name is Russ Thomas.
For the 12th year in a row, ID theft is the number-one complaint to the Federal Trade Commission, the agency announced last week.
Tom Frankel rented an apartment last fall through an agency called UsaParis. When he left the rental, he says it was in immaculate condition, and like any responsible renter, he expected to get his $500 security deposit back promptly.
The roundrip airfare between Minneapolis and Washington that Kevin McDonald found on Delta Air Lines’ website came to $386 — not bad. But when he checked Expedia.com, he found the same tickets for $62 less.
Kristen Hoyle just had one of those flights that give the airline industry an awful reputation.
There’s something funny going on with car rental prices, and Hal Gordon wants answers.
When Chile’s Puyehue volcano erupted last fall, prompting airlines to cancel numerous flights, Donna Vogeler-Boutin decided her planned Christmas vacation in Bariloche, Argentina, would be too risky.
This is one of the strangest cases I’ve come across in my two decades of fielding consumer complaints. It involves a honeymooning couple’s missing wedding photos, me, and another me.
