Elliott Advocacy is a nonprofit organization that mediates cases between consumers and businesses. These are commentary articles that detail our efforts and provide educational information for consumers.
Noreen Ismail seemed to have an airtight case against Spirit Airlines. Its transgressions against her, her husband, and 11-month old included overcharging her for her carry-on luggage abandoning her in Boston and making promises it never intended to keep.
Just the mention of the words “baggage” and “rule” in the same sentence is enough to raise the blood pressure of the average air traveler.
As an Amex-branded Platinum-level frequent flier for the better part of the last decade, Carolyn Stover Harvey counts herself among Delta Air Lines’ best customers. The kind of customer Delta would go the extra mile for.
A nonstop flight from Newark to New Delhi can be grueling, so when Eva and Yoel Haller took the 16-hour trip in February, they made sure they cashed in their award miles for confirmed seats in business class.
How far will an airline go to make an extra buck? Fudge a few numbers on their taxes, maybe?
If you don’t like bugs, you might want to skip this story. It comes to us by way of Allison Nawracaj, who recently flew to Jamaica for her honeymoon.
Bill and Mary Lou Haas were looking forward to a peaceful European river cruise booked through Vantage Travel during the Christmas holidays. But their expectations were figuratively shattered when they found several unexpected guests would be joining them on their vacation: kids.
The story had a familiar ring to it. It involved a group of soldiers returning home from Afghanistan. They were carrying weapons, including rifles, pistols and at least one M-240B machine gun.
Alexandra Wensley’s chances of getting American Airlines to cover her laundry bill were better than average.
Being separated from your family while you’re traveling is every child’s worst nightmare. Every parent’s, too.
