Why does everyone hate the TSA?
The story had a familiar ring to it. It involved a group of soldiers returning home from Afghanistan. They were carrying weapons, including rifles, pistols and at least one M-240B machine gun.
Commentary
Elliott Advocacy is a nonprofit organization that mediates cases between consumers and businesses. These are commentary articles that detail our efforts and provide educational information for consumers.
American Airlines left my luggage in the rain but won’t cover damage
Alexandra Wensley’s chances of getting American Airlines to cover her laundry bill were better than average.
Pay a seat reservation fee — or your kids don’t fly with you
Being separated from your family while you’re traveling is every child’s worst nightmare. Every parent’s, too.
Will TSA’s new senior exemption make air travel safer?
Nothing makes you forget bad news faster than a little manufactured good news, a PR secret the TSA seems to have stumbled upon last week.
Is “opt-out” always wrong? The Wall Street Journal doesn’t think so
Is pre-checking the box on an online transaction always unethical? I thought the answer to that question was obvious after the federal government weighed in on the issue, declaring it an “unfair and deceptive” practice, and the state of Minnesota fined two insurance companies for opt-out violations.
A “best” rate guarantee with the worst service at Best Western
Best Western guarantees you’ll find the lowest rate on its website. Unless your name is Russ Thomas.
Who’s responsible for the scam epidemic?
For the 12th year in a row, ID theft is the number-one complaint to the Federal Trade Commission, the agency announced last week.
Did my rental company just disappear with my deposit?
Tom Frankel rented an apartment last fall through an agency called UsaParis. When he left the rental, he says it was in immaculate condition, and like any responsible renter, he expected to get his $500 security deposit back promptly.