Can this trip be saved? They lost my great-grandmother’s luggage, and I want it back
Adelle Gloger’s luggage claim may be the strangest case that’s crossed my desk. Ever.
Commentary
Elliott Advocacy is a nonprofit organization that mediates cases between consumers and businesses. These are commentary articles that detail our efforts and provide educational information for consumers.
Case dismissed: They towed my car and now they’re threatening me
Clare Koebert was looking forward to seeing the sights in Chicago last summer. She’d rented a car with her husband and made the 12-hour drive from the Philadelphia suburbs.
Is this enough compensation? Wrong information leads to a missed flight
Christianna Kreiss thought she would be flying to India with her family a few weeks ago. Instead, she spent hours in Pittsburgh, trying to sort out a messy airline reservation that involved Air Canada, Lufthansa and Orbitz.
Can this trip be saved? Charged $281 for three nights I never used
When Carol Pulido tried to check in to the Puerto De Luna Hotel in Puerto Vallarta, Mexico, a few months ago, she got some bad news.
Ridiculous or not? Just ignore those dings and dents – your bill is in the mail
With all the recent stories about questionable damage claims on rental cars, it’s no surprise that motorists like Mike Weaver would insist on inspecting his vehicle before renting it. Or that he expects to note every ding and dent before he drives away.
“My wife got salmonella poisoning at a Mexican resort”
Chris and Shelley Harper had hoped for a week of R&R with their two young children at the Riu Tequila, an all-inclusive resort in Playa del Carmen, Mexico. But instead, Shelley ended up in the emergency room with apparent food poisoning.
Sounds like a scam: Budget Ireland bills me for a new clutch, but I only drove a few clicks
Renting a car in Europe can take some getting used to for the average American visitor. The vehicles are smaller. Gas is more expensive. And most of the cars have manual transmissions.
Case dismissed: Oops, I booked eight nights instead of one
Meryl Lee Seewald thought she was booking just one night at the Holiday Inn Miami International Airport. Instead, she booked eight.
A chipped windshield — and a surprise bill
It’s been a while since we’ve had a chipped-windshield story. This one comes to us by way of Kenneth Ross, whose wife recently rented a Toyota Corolla through Payless Car Rental in Toronto via Expedia.