TSA watch: Confessions of a rogue Transportation Security Officer
“As a proud American, I served my country with loyalty and dedication in the aftermath of 9/11 by joining the TSA and the fight on terror,” the letter begins.
Commentary
Elliott Advocacy is a nonprofit organization that mediates cases between consumers and businesses. These are commentary articles that detail our efforts and provide educational information for consumers.
My father died — please refund my rental car
Sometimes, even death isn’t a good enough reason for a refund.
Ridiculous or not? “Low cost” airlines that cost more
When David Simon wanted to fly from Milwaukee to Fort Lauderdale, Fla., he assumed “low cost” airline Southwest would offer the lowest fare.
TSA watch: They’re looking for the wrong thing – and congratulating themselves for it
They say imitation is the sincerest form of flattery.
Case dismissed: Canceled our tour after a hurricane — how ’bout a refund?
When hurricane Irene plowed through the Northeast late last summer, she didn’t just leave half of New England underwater. The storm also ruined a vacation or two, including the tour of Niagara Falls Jim Allendoerfer had set up for his fiancee and her family.
Ridiculous or not? Airlines charge fees to use my credit card
When it comes to airline fees, you’ve probably stopped asking yourself, “What’s will they think of next?”
Is this enough compensation? My airline ticket is “illegal” and all they’re offering is a voucher
When you buy an “illegal” airline ticket — which is to say, a ticket that violates a carrier’s booking rules — the penalties can be severe. It’s not uncommon to have your frequent flier account suspended or for your travel agent to receive a debit memo, demanding the fare difference.
TSA watch: Are screeners preying on sick passengers?
The latest TSA horror story comes by way of Lori Dorn, a human resources consultant in New York.
Ridiculous or not? Hotels eye airline-like rebooking fees
I’m always on the lookout for new fees, so when Katherine Walton emailed me about her recent stay at the Chateau Timberline, a hotel in Packwood, Wash., she had my attention.
Is this enough compensation? Rescued from Spirit’s fare club, but still unhappy
Spirit Airlines’ “$9 Fare Club” is probably one of the most controversial legal travel clubs in the country. Scratch that. It is the most controversial travel club in the country.