Is this enough compensation for my canceled room?
With Superstorm Sandy the host told her she could cancel her reservation in light of the looming natural disaster.
Christopher Elliott
My T-Mobile phone doesn’t work — now what?
Robin Myer’s phone doesn’t work. Neither does her daughter’s. T-Mobile doesn’t seem to care. Can their phones be fixed?
Look out! 4 things that get damaged at the airport
TSA agents believe they are the last line of defense against terrorism, and that sometimes you have to break a few metaphorical eggs to keep America safe.
No ‘super’ savings on my Las Vegas strip hotel
Jerome Garcia’s Hotwire hotel room is in the wrong place and overpriced. But did the online travel agency do anything wrong — and does he deserve a refund?
Where’s my copy of The New York Times?
For years, Mary Jenison could count on her copy of the Sunday New York Times. Until now.
Can airline customer service rise to new heights?
The experience of passengers like Nina Boal makes me optimistic about the future of air travel.
I rented a damaged car from Dollar — why should I have to pay?
William Hicks rents a car from Dollar with a ding in it. Now it wants to charge him for the damage. But it can’t prove he did it. Should he pay, anyway?