Christopher Elliott
No name change on a dead passenger’s ticket?
After Robin Johnson’s husband is killed in a tragic accident, she tries to salvage his United Airlines ticket credit. But the carrier says it can’t change the name on a ticket – it’s against the rules. Is there any hope for her?
Help! My Pottery Barn slipcovers have faded
Ricki Le Vine’s slipcovers, purchased three years ago at the Pottery Barn, are fading. Why won’t the company stand behind its product?
Is my 15-year-old son a terrorist?
It’s every parent’s worst nightmare. You fly home from your family vacation, and something goes wrong at the TSA screening area.
Speak out now on the TSA’s full-body scanners
It’s been almost five years since the Transportation Security Administration quietly began installing its so-called Advanced Imaging Technology (AIT) — better known as full-body scanners — at airports nationwide. And now the government wants to know what you think of the machines.
Two letters on my ticket cost $300 — are you serious?
Agnes Lednum’s husband’s ticket is missing two little letters — “Jr” — and in order to fix it, her online travel agency wants $300. Is that her only option?
Why did T-Mobile charge me an early termination fee?
T-Mobile wants to charge Chad Jones a $200 early termination fee. But wait — isn’t he on a month-to-month plan? He sure is. Or at least, he thinks he is.