Flight delays happen. But the one experienced by Nigel Goring-Morris and his companion on their flight from Tel Aviv to Honolulu by way of Los Angeles was so long, and the initial compensation so inadequate, that I’m considering getting involved.
Should your airline be allowed to offer you a customized ticket? That’s the intriguing and somewhat thorny question being raised by the worldwide airline industry through a little-known proposal called Resolution 787 — not to be confused with Boeing’s troubled 787 aircraft.
Her airline refunds her ticket, but her travel agency keeps the money, insisting the fare was nonrefundable. Is that allowed? The Travel Troubleshooter investigates.
Lisa Mikulchik had an unpleasant — and unusual — run-in with an airline crewmember, and she wants to know if the company did enough to address her concerns. Yet as I read her account, and the response, I’m baffled that something like this could happen.
David Garcia writes two checks to Macy’s, but they’re deposited in the wrong place. Now it can’t help him fix the problem. How can he fix this problem?
Talk to me. That’s all customers like you want when they call a company. They want someone to talk to them.
Diane Austin’s problem isn’t that unusual, which is why I’ve decided to write something about it. In April, she booked a $730 roundtrip ticket in April through Orbitz on American Airlines to fly to Puerto Vallarta.
When Chase closes Robert Weisberg’s account and confiscates 201,000 points, he’s told he is out of options. But is he? The Travel Troubleshooter investigates.
Michael Patterson’s fish story is true. At least that what he says.
Cala Woods is led to believe she won’t have to pay to move her DirecTV service. So why does she have to pay $230 to have her new subscription TV service “installed”?
