3 secrets for dealing with the scammiest industry on Earth
When it comes to email, which industry do you trust the most?
Christopher Elliott
A problem with your reservation? Maybe your travel agency should pay
When Jennifer Forbes and her husband checked in for a recent flight from Richmond to Freeport, Bahamas, they discovered that there are worse ways to start a vacation than having an invalid ticket.
Why the travel crowd is smarter than you — or me
Go on, follow everyone to the beach this weekend.
ADT is stonewalling me — should I stop paying my bill?
Krishnan Ramanathan is being double-billed for his home security system. Should he just stop paying it?
3 reasons social media matters more than you think
It’s true, social media fatigue is starting to set in across the Internet.
Help! My cruise is gone and so is my upgrade
Here’s an interesting question raised by what is probably an unsolvable problem: When your cruise is nonrefundable, what happens to the upgrade you purchased?
How travelers can challenge the industry’s “act of God” excuses
It’s the time of year when the travel industry likes to play the weather card. Couldn’t check into your hotel? Blame it on that distant tornado. Flight canceled? It’s the hurricane’s fault, even though it’s hundreds of miles away. A big repair bill for your rental car? Thank last week’s hailstorm.
Are loyalty programs worth belonging to?
It’s time to question one of the most basic tenets of travel: Everyone should participate in an airline loyalty program.
Charged for insurance I never wanted — or needed
Jenny Tran discovers a mysterious $260 charge on her credit card and discovers she’s been charged for optional car rental insurance she never wanted, or needed. Can she get a refund?
They canceled my favorite cable networks — do they owe me?
When Rogers Cable removes two of Ed Kurys’s favorite channels from his cable package, he believes the company is violating his contract. But is it?