Should you hire a consumer advocate? 3 questions to ask
Here’s a familiar come-on: If you have an intractable problem with a business, you can “utilize our years of experience fighting fraud” to get a fast refund.
Christopher Elliott
What does a hotel owe me for construction noise?
All Robin Rosner wanted was a little peace and quiet when she checked into the Sheraton Centre in Toronto recently.
Blocking this airline mega-merger is good for travelers
The Justice Department’s surprise lawsuit to block the proposed $11 billion consolidation of American Airlines and US Airways appears to doom the latest airline mega-merger, at least in its current form. But for airline passengers, the prospect of two stand-alone airlines is mostly good news.
Airline fees are out of control — but who can stop them?
No two ways about it: The travel industry loves fees. Airlines in particular.
A Territory Ahead gift certificate left behind
When Ed Probst tries to redeem an 11-year-old gift certificate, the company stonewalls him. How do you get a business to honor a debt from 2001?
What will your next rental car know about you? Everything
I had a chance to see the car rental of the future yesterday, and it’s a smart set of wheels.
Errors of omission: 3 tips on how to avoid a disclosure scam
They say the devil is in the details. Moyosore Otepola would probably agree.
Is this Priceline “missing button” case a lost cause?
Brook Demmerle’s problem is not uncommon, but it’s usually unsolvable.
Will a new law force cruise lines to better report onboard crime?
The remarkable thing about the proposed Cruise Passenger Protection Act is that on its face, it looks entirely unremarkable. The law would require cruise lines to publicly report all alleged crimes on a ship and to disclose their passenger contracts in plain English.
It’s time to ban the hotel minibar once and for all
If shelling out $10 for a small bag of M&Ms makes you feel a little scammed, then you’ll love the hotel industry’s latest trend: closing its in-room minibars.