Is outsourcing good for travelers?
If you think the outsourcing and off-shoring of American jobs has gone too far, you might think twice before flying on United Airlines.
Christopher Elliott
A shabby vacation rental and a missing refund
When Carol Swartz tries to check in to a condo in New Hampshire, she finds the unit in a state of disrepair. Now the site through which she booked the rental is refusing a refund, despite a written guarantee. Can it do that?
Should I help passengers with their United Airlines “zero” fares?
At 2:47 p.m. today, I received the first email from reader Nancy O’Neill. She wanted to know if a “zero” fare she’d just found on the United Airlines website would be honored. I’m sure it won’t be the last one.
Hey Travelzoo, you call that a winery tour and gourmet lunch?
Bob McIntyre and his wife have just suffered through the worst meal ever at a struggling winery. Can they get their money back?
The one thing every good customer forgets? You’ll never guess
You’re a smart consumer. Otherwise you wouldn’t be reading this.
They didn’t have the accessible room I reserved — what am I owed?
Some hotel amenities aren’t that important. Some are.
Will the Travelocity-Expedia deal be good for travelers?
Depending on whom you talk to, Travelocity’s unexpected announcement last month that it has reached a strategic marketing agreement with longtime rival Expedia will either create a dominant new Internet travel agency, give consumers access to more hotel choices or raise prices.
Is it finally safe to take a cruise?
If you’re one of the 303 million Americans who won’t take a cruise this year, you might want to reconsider your vacation plans. This may be the time to head out to sea.
Stranded in China without an airline ticket
Melissa Sigritz is forced to pay $2,450 to get back home after her airline leaves her stranded in China. Is she entitled to a refund?
Hey Whirlpool, why are my refrigerator shelves cracking?
When Cynthia Barrett’s refrigerator shelves start to crack, she goes looking for answers from Whirlpool. She doesn’t like what she finds. Can this appliance be fixed?