I’m done playing phone games with HP
Lisa Bernstein’s HP printer cartridge doesn’t work — and apparently, neither do the company’s phones. How can she get HP to honor its warranty?
Christopher Elliott
The art of appeal: 5 tips that will turn a “no” into a “yes”
Teresa Ferris is mad. She recently paid her airline a $100 “unaccompanied minor” fee when her son flew alone from Oakland to Los Angeles.
My cruise ship broke down and left me high and dry
Douglas Kauffman had the misfortune of being booked on the Celebrity Millennium. You may recall the propulsion problems that caused a string of cancellations late this summer.
What to do when your river cruise turns into a bus tour
It was supposed to be the vacation of a lifetime for Pat and James Frost — a river cruise in France on the Viking Europe, from Avignon to Chalon-sur-Saône. The retired couple from Concord, Ohio, even added three days in Paris to round off their bucket-list getaway.
Our patience with the TSA is almost up
Let’s give the Transportation Security Administration one last chance.
No refund for a sick passenger?
After Merrill Hakim is diagnosed with lung cancer, she asks her airline for a refund on a non-refundable ticket. But is that allowed?
Google Plus says my name is not allowed — now what?
Google Plus doesn’t like David Books’ name. And now it’s stopped listening to his requests for a social media account. Is there anything he can do to get the company’s attention?
Is the TSA using scripts to push us through its full body scanners?
Roberta Ling is a 73-year-old woman from Austin, Texas. Statistically, she’s likelier to be the next Miss America than a terrorist. But that doesn’t stop the TSA from harassing her whenever she flies.
Why do companies really care about your happiness? (It’s not a trick question)
Memo to corporate America: Your customers are not walking dollar bills.
Should my airline compensate me for a lost cruise?
It started with a simple misunderstanding.