Hey Hotels.com, when were you planning to tell me I needed a visa?
When Jane Torres books a hotel “near” Hong Kong International Airport, Hotels.com omits a key detail. She also needs a visa. Now what?
When Jane Torres books a hotel “near” Hong Kong International Airport, Hotels.com omits a key detail. She also needs a visa. Now what?
2016 will be a great year to travel.
And expensive. Maybe frustrating, too.
Santosh Reddy gets hit with an extra charge after terminating his AT&T account. Can they do that?
Susan Palmer and her family have a reservation for a vacation rental in St. Lucia. But the property is closed. Can this vacation be saved?
When Kevin Calaba reserves a home on Airbnb.com, he expects a home. When he gets a guest house, he expects a refund. Is he expecting too much?
Rachel Brekke finds two Claim Jumper gift certificates from 1996. Why won’t they work?
Brian Davidson receives a mysterious repair bill from Alamo after renting a car. Is this a real bill — or a scam?
DirecTV won’t honor Robert Savage’s contract. Can he cancel without paying an early termination fee?
After Murtuza Cutleriwala’s PayPal account is frozen, he can’t use his eBay gift card. The reason? They’re linked. Now what?
If you’re thinking of taking “no” for an answer from a travel company, let Alan Schroeder talk you out of it.