When is a gas station not a convenience store?
What’s the difference between a gas station and a convenience store? It may not matter to you, but it does to Marilyn Nenninger. And to me.
Christopher Elliott
Overbilled by CenturyLink — and now a $200 early termination charge?
Who broke the contract — CenturyLink or Terri Trier? That’s the question we have to answer today. At stake: a $200 early termination charge.
American consumers shouldn’t be afraid of companies — companies should be afraid of them
Fear is a staple of the American consumer. But it shouldn’t be.
Offered a reward but ended up with a monthly “membership” fee
What’s this offer of “Dermallo” from the Delta.com site? Pat Morin wants to know. So will you.
There’s no smoke in my hotel room, so what’s this $250 charge?
When Samantha Armstrong sees a $250 charge on her hotel bill, she’s told it’s because she smoked in her room. Just one small problem: Armstrong doesn’t smoke.
When travel companies sell their mailings lists, junk mail becomes an unwanted souvenir
When Diana Lee Craig cast off on the Oceania Riviera’s 10-day Eastern Caribbean cruise, there were no surprises. The ship left Miami as scheduled, stopping in San Juan, St. John, Punta Cana and Nassau, before returning to Florida.
The Sears contractor damaged my wall, but now they won’t pay for repairs
Cynthia Scott’s walls are damaged by a Sears contractor when it removes her refrigerator. Now, neither the contractor nor Sears is willing to repair the damage. Is she stuck with the bill?
Why you’re the journalist of the year
The American Society of Travel Agents yesterday named me its journalist of the year. I still can’t believe it. It feels like it’s happening to someone else. Actually, it is.
Why did CenturyLink cut off my Internet service?
When Will Leeper’s CenturyLink account is abruptly disconnected, he goes searching for answers. Will he ever get back online?