Never use these five cringeworthy phrases when you ask for help
Was it something you said? Is that the reason a company is ignoring your otherwise reasonable request for assistance? If you have to ask, the answer is probably “yes.”
Christopher Elliott
Help! My 2017 Hyundai Santa Fe locks itself. Can you unlock it, please?
Brian Seligman has a peculiar problem: his 2017 Hyundai Santa Fe locks itself spontaneously.
“Just last Friday, the car locked itself with my key inside,” he says. “It’s a good thing my friend had the tools to get into the vehicle.”
Seligman has visited two Hyundai dealerships. “They found nothing,” he says.
A Norwegian Air cancellation doesn’t mean it’ll pay for a new ticket
When Norwegian Air rescheduled Steven Marin’s flight from New York to Rome, the change cost $3,282 — which he would like the airline to pay. Along the way he discovered something maybe you already know: A Norwegian Air cancellation doesn’t mean it’ll pay for a new ticket.
For an unforgettable vacation, try something new
If you want your next family vacation to be unforgettable, try something new
Get out of your comfort zone. Shoot arrows at a balloon. Plummet down an Olympic ski jump with only a parachute to stop you. Feed a dangerous animal.
Delta downgraded me on my flight with no refund. P.S.: I’m in a wheelchair.
Beth Warner has a complaint I hear too often: “Delta downgraded me on my flight.” To make matters worse, she’s in a wheelchair. And to make matters even worse, they seated her next to a bathroom. Does she deserve some kind of refund?
What kind of Karma is this? I can’t even connect to the internet with it
Linda Dutrow’s Karma hotspot can’t connect to the internet. The company won’t help her, so she turns to our advocacy team for help.
No Expedia refund after his neighbor’s sudden death. Is this fair?
A death certificate can be a trump card for travelers who want a refund. Whether you’re locked into a nonrefundable hotel room or a consolidator ticket, proof of a relative’s death can loosen the rules — if not get them waived entirely.
Help! My three-piece bonded leather living room set from Abbyson is peeling
Jeri Lynn Wentz’s new living room set from Abbyson is peeling. Why won’t BJ’s Wholesale Club help her?
‘Unless your mother is dead, there’s nothing we can do and this conversation is over’
When Kim Davidson’s mother fell deathly ill just before a planned vacation to Greece, she asked Swiss International if she could postpone the family trip. But sometimes, what an airline says and what a customer hears are not the same thing. Now Davidson wants to know if she has any chance at a Swiss refund.