Her Tidewater Workshop order is missing. What happened to it?
What happened to the wooden benches Patricia Gray ordered from Tidewater Workshop? It’s been more than three months, and there’s no sign of them.
Christopher Elliott
This ticket credit is worthless! Can you help me?
When Maureen Cosentino flies from Dublin to Chicago, the airline removes one of her much-needed extra seats. In return, it refunds the seat, gives her a ticket credit she can’t use and an apology. But is that enough?
My Frigidaire is on fire! Why won’t they clean up this mess?
When Cristal Flores’ refrigerator catches fire, she contacts the company to help her clean up the mess. When it won’t help her, she contacts me.
This is why Sears’ problems are a customer service disaster
The end of Sears is a customer service disaster. Sears’ problems are piling up faster than I can answer them as the once-dominant retailer heads toward a possible liquidation.
What happened to the 24-hour cancellation policy, Expedia?
Every major airline has a 24-hour cancellation policy, but how to interpret those rules is not always clear. At least that’s what Yujeong Kim discovered when she found an extra charge from Expedia for an airline ticket — a charge the online agency insisted was “temporary.”
Here’s my very best holiday travel advice
Book early. Give yourself a little extra time at the airport or on the road. Prepare for bad weather. If you’ve read that obvious holiday travel advice once, you’ve probably read it a hundred times
This is the ultimate California road trip to take with your kids
If the words “California” and “road trip” are synonymous for you, then we might be related. Every time I look at a map of the Golden State — San Diego in the south, Crescent City in the north, and Highway 1 tying the two together like a string gone partially slack — that’s what I think. Road trip! My kids agree.
What is a travel advisor and do you need one?
When Peter Schwartz needs to book a trip, he doesn’t contact a travel agent. He calls a travel advisor.
This is how to easily avoid common holiday travel mistakes
At about this time every year, radio and TV producers ask me to go on the air and dispense travel advice. They’ll ask me how to avoid the agony of holiday travel. And at about this time every year, I really want to tell them, “It’s easy: If you want to avoid all holiday travel mistakes and hassles, stay home.”
Home Depot never delivered his order. So where is the refund?
Home Depot never delivered Sung Kim’s vanity, so he asked for a refund. The company’s response: Just dispute the charge with your credit card. But when that doesn’t work, he contacts our advocacy team.