Christopher Elliott

Christopher Elliott is the founder of Elliott Advocacy, a 501(c)(3) nonprofit organization that empowers consumers to solve their problems and helps those who can't. He's the author of numerous books on consumer advocacy and writes three nationally syndicated columns. He also publishes the Elliott Report, a news site for consumers, and Elliott Confidential, a critically acclaimed newsletter about customer service. If you have a consumer problem you can't solve, contact him directly through his advocacy website. You can also follow him on X, Facebook, and LinkedIn, or sign up for his daily newsletter.

Jane Weir's LG refrigerator doesn't work and she wants Best Buy to give her a new one. But is that a reasonable request two years after purchasing it?

Will Best Buy send me a new refrigerator?

April 5, 2024July 8, 2020 by Christopher Elliott

Jane Weir’s LG refrigerator doesn’t work and she wants Best Buy to give her a new one. But is that a reasonable request two years after purchasing it?

Dave Polini just wants his watch repaired. But Watch Repairs USA, accepted it almost a year ago. Can we fix this problem?

Can you help me finally get my watch repaired?

January 22, 2024July 3, 2020 by Christopher Elliott

Dave Polini just wants his watch repaired. A national watch repair store, Watch Repairs USA, accepted it almost a year ago — and that’s the last time he saw it. Can we fix this problem?

Donna Sandfort just wanted to see the Book of Mormon. But something went very wrong. Did she just get scammed by a third-party ticket seller? Let's find out

Were these theater tickets just a scam?

January 22, 2024June 26, 2020 by Christopher Elliott

Donna Sandfort just wanted to see the Book of Mormon. But something went very wrong. Did she just get scammed by a third-party ticket seller? Let’s find out.

Where is Ann Melody's refund from FlightNetwork? Her airline canceled her flight and she asked for her money back, but it's been four months. Where is it?

Help! FlightNetwork will not give me the refund it owes me

January 22, 2024June 19, 2020 by Christopher Elliott

Where is Ann Melody’s refund from FlightNetwork? Her airline canceled her flight and she asked for her money back, but it’s been four months. How long is too long?

Mary Biber's new microwave doesn't work and the LG refund she's been promised is missing. Now she wants the Elliott Advocacy team to track it down.

My new LG microwave doesn’t work and I want my money back!

January 22, 2024June 17, 2020 by Christopher Elliott

Mary Biber’s new microwave doesn’t work and the LG refund she’s been promised is missing. Now she wants the Elliott Advocacy team to track it down.

When Howard Sorkin tries to use his preferred credit card on a Lyft ride the company rejects it. Now he wants to know if the company owes him anything.

Why did Lyft reject my credit card?

May 20, 2024June 15, 2020 by Christopher Elliott

When Howard Sorkin tries to use his preferred credit card on a Lyft ride, the company rejects it. When he switches to Uber, does the company owe him anything?

This traveler says the president's confusing announcement about an impending travel ban caused him to buy a costly emergency flight home. Who's to blame?

Is my coronavirus emergency flight refundable?

January 25, 2024June 10, 2020 by Christopher Elliott

This traveler says the president’s confusing announcement about an impending travel ban caused him to buy a costly emergency flight home. Who’s to blame?

After a serious health issue prevents Robert Mora from going to the gym, he asks for a refund of his membership. The company agrees. So where is it?

I can’t go to the gym, so where is my refund?

January 25, 2024June 9, 2020 by Christopher Elliott

After a serious health issue prevents Robert Mora from going to the gym, he asks for a refund of his membership. The company agrees. But that was months ago and his refund is still MIA. So where is it?

Several days before his trip to Italy, Robert Arbanas got an email informing him that his hotel was overbooked. So where's his money?

My hotel was overbooked — why can’t I get a refund?

January 25, 2024June 5, 2020 by Christopher Elliott

Several days before his trip to Italy, Robert Arbanas got an email informing him that his hotel was overbooked. A manager promised him a refund. But months later Arbanas is still waiting. Can we help?

It used to be a reliable money-saving car rental trick: Reserve a car at an off-airport location and take a taxi over. That way you don't pay airport fees.

Be careful using this money-saving car rental trick

April 16, 2025June 4, 2020 by Christopher Elliott

It used to be a reliable money-saving car rental trick: Reserve a vehicle at an off-airport location and take an Uber or taxi over. You can easily knock off 10 percent or more in airport fees.

Unfortunately, that loophole is closing.