Frank Rabusin filed a complaint with his electric company back in October. His claim was approved and the company promised him a $240 check. Now, months later, the refund is still missing and the company is giving him a coronavirus excuse.
The visible heroes of the coronavirus crisis are the doctors, nurses, and paramedics. They are working long hours at great risk of exposure. (Thank you!!) But there are also hundreds of thousands of unsung heroes offering coronavirus help. They’re employed at grocery stores, pharmacies, travel agencies, insurance companies — and Williamsburg Landing.
You can fix your consumer problem. If you’re having trouble with a product or service, there is a way out — and you don’t have to hire an expensive lawyer or call the cops.
Yes, you can do it yourself.
Sarah German redeemed an American Airlines gift card for a flight, canceled within 24 hours and asked for a refund. So why is the airline resisting?
Sweta Shulka’s Samsung phone is missing — and so is her refund. Can the Elliott Advocacy team help?
When Margo Seymour’s husband canceled his Hawaiian Airlines flight, the company offered him a goodwill refund. But now it’s five months later with no refund in sight. Can we help?
Eric Simon’s football team lost the big game — and then he lost part of his vacation rental refund, too. He wants to know: Can I cancel my Vrbo rental and get my money back if the owner agrees to it? Or does the vacation rental site get to decide? That’s a great question on the day after the Super Bowl, or any day that you find yourself $3,434 lighter in your bank account.
Macy’s upgraded Harriet Stenzel’s store-branded credit card to the new American Express card without her knowledge and against her will. Now she wants the Elliott Advocacy team to get her old card back. Can we do it?
Has the domestic first-class cabin become one big disappointment for travelers? Bonnie Friedman thinks so. She’s been flying in the front of the plane for years and has witnessed the slow and sad decline of premium service.
Andy McNamara thought he’d found a bargain through Priceline on a suite in Las Vegas. For just $116 a night, a 75 percent price reduction from the published rate, he and his wife would stay in the 1,000-square foot Carioca Suite at the Rio All-Suite & Casino Hotel. But Priceline gave McNamara the wrong room — and it wanted to keep his money, too.
