Christopher Elliott

Christopher Elliott is the founder of Elliott Advocacy, a 501(c)(3) nonprofit organization that empowers consumers to solve their problems and helps those who can't. He's the author of numerous books on consumer advocacy and writes three nationally syndicated columns. He also publishes the Elliott Report, a news site for consumers, and Elliott Confidential, a critically acclaimed newsletter about customer service. If you have a consumer problem you can't solve, contact him directly through his advocacy website. You can also follow him on X, Facebook, and LinkedIn, or sign up for his daily newsletter.

Archie Wong and his family found themselves stranded in Hawaii after American Airlines canceled their flight.

They canceled his flight twice – are these vouchers enough?

January 22, 2024November 8, 2012 by Christopher Elliott

My husband and I ordered an upright fridge from Sears. The delivery driver bounced it off of a wall in the basement.

Argh! This damaged freezer from Sears is making me come unhinged

January 22, 2024November 7, 2012 by Christopher Elliott

Alex Schuler’s new Sears freezer is damaged by a technician. Is she entitled to any compensation for the botched delivery service?

The first thing I noticed about the decline passenger in seat 9C on a recent flight from Orlando was that he was carrying a light sabre.

Leaning leaners and the airlines that let ’em

June 10, 2024November 6, 2012 by Christopher Elliott

The first thing I noticed about the passenger in seat 9C on a recent flight from Orlando to Washington was that he was carrying a light sabre.

The words “cruise” and “club” in a single sentence are probably enough to make some of you scream “scam!” this one is may be different.

Is this a cruise club bait-and-switch?

January 22, 2024November 5, 2012 by Christopher Elliott

Kathleen paid $5,770 for a pair of round-trip tickets between San Francisco and Dublin this year on Virgin Atlantic Airways.

Are lax rules slowing down airline ticket refunds?

January 22, 2024November 3, 2012 by Christopher Elliott

Kathleen paid $5,770 for a pair of round-trip tickets between San Francisco and Dublin this year on Virgin Atlantic Airways.

Rented a car from Hertz in Ireland, faced a flat tire, and disputed repair charges. A collection agency now adds stress to the situation.

Should I have to pay for my car rental to be towed?

January 22, 2024November 2, 2012 by Christopher Elliott

Kathy O’Leary is being pursued by a collection agency, which wants it to pay for a tow on a Hertz rental. Does she have to? Or should insurance cover her rental?

The first-class seats on US Airways flight 714 from Philadelphia to Venice on Sept. 18 looked like ordinary first class seats.

The dinging didn’t stop until we landed in Venice

January 22, 2024November 1, 2012 by Christopher Elliott

The first-class seats on US Airways flight 714 from Philadelphia to Venice on Sept. 18 looked like ordinary first class seats. They felt like ordinary first class seats. But they were anything but ordinary.

She didn't take the University of Phoenix online class, yet she is billed with $1,000, with it not acknowledging her cancellation.

Charged for an online class I didn’t take

January 22, 2024October 31, 2012 by Christopher Elliott

Rhonda Smith’s daughter decides not to take a class at the University of Phoenix, but there’s just a small matter of her bill. Does she still have to pay it, even though she didn’t take the course?

I don't know what I was thinking when I tried to drive 1,100 miles in a straight shot. Was I trying to set a new land-speed record?

Hey, what’s your hurry?

January 22, 2024October 30, 2012 by Christopher Elliott

I don’t know what I was thinking, trying to drive 1,100 miles in a straight shot.

Where do travelers turn when they have a legitimate grievance against TSA, charged with protecting America’s transportation systems?

Is this the only way to change the TSA?

January 22, 2024October 28, 2012 by Christopher Elliott

Here’s a question everyone should be asking after last week’s stunning verdict against Andrea Abbott, the Nashville mother who tried to stop TSA agents from patting down her teenage daughter: Where do travelers turn when they have a legitimate grievance against the agency charged with protecting America’s transportation systems?

Christopher Elliott

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