If you look enviously at the TSA Pre-Check line whenever you’re at the airport — where pre-cleared air travelers breeze through the checkpoint without having to be scanned, remove their shoes or face a humiliating “enhanced” pat-down — then join the club.
You don’t have to read this site every day to know that fraudulent car rental damages are a big problem, at least as far as customers are concerned. If you’re a car rental agency, you might call it something different, ranging from “no problem” to “profit center.”
Pat Shopher’s car rental experience in Germany ends in confusion when her reservation is canceled and then reinstated at a higher rate. Now she has two bills for the same rental. What should she do?
One of the first questions I ask when someone needs help is: Could I see the correspondence between you and the company? When Steven Price showed me his back-and-forth between with a company called Surfbouncer, I was speechless.
No matter what Jim Howell tries, he can’t seem to get his Verizon iPhone to work. Should the wireless carrier let him out of his contract?
Like most infrequent air travelers, Vicki Burton just wants to get through security without causing a scene. So on a recent flight from Chattanooga, Tenn., to Miami, she obediently stepped into the airport’s full-body scanner, held her arms up, and waited for the agent to wave her through.
The offer looked like an incredible bargain. For just $1,749, Judy Citko and her fiancé could fly from California to Florida and enjoy a three-day Caribbean “cruise and stay” package.
If you don’t like some of the recent changes to your airline loyalty program, talk to Mike Croswell. He’s a United Airlines “Million Miler” who assumed that his three decades of devotion to the airline would be reciprocated after he stopped being a frequent flier.
Stacey Tappan claims Lufthansa stole her laptop computer, and she wants me to help her get it back.
If you think America’s airport security systems are obsessed with secrecy, you should meet Jose Lacson.
