The mystery of the reappearing $400 cancellation fee
Matt Solum is facing a $400 cancellation fee for a DirecTV package he doesn’t want, and believes he shouldn’t have to pay for. Is there any way to get it removed?
Christopher Elliott
Is anyone really listening to your TSA complaints?
With only a few weeks left to leave your comments about the TSA’s controversial passenger screening methods, here’s a question worth asking: Is anyone listening?
“Let’s go out on the tarmac and deal with this, just you and I, right here, right now”
Sean Hillen’s case is either an example of an airline crewmember on a power trip or a passenger behaving badly.
Should the U.S. government approve the American Airlines – US Airways merger?
What if you could make the call on the proposed merger between American and US Airways?
The dangers of dynamic currency conversion
Processing a credit card charge for overseas purchases used to be pretty simple. You swiped your card while on vacation, your bank changed the money from pesos or euros into greenbacks, and the amount you’d spent appeared on your bill. Maybe you paid a small conversion fee, but you also got a competitive exchange rate.
No hope for an airline ticket refund – or is there?
When Kathy Stickney’s niece must return home early to be with her ailing father, she must forfeit an American Airlines ticket. But is that fair?
What does Marriott owe me for a reflagging nightmare?
When Donna Larkin booked a room at the Hotel Ashbourne Marriott last year, she had no way of knowing it was about to change owners.
Did Sprint break its “buyback” promise?
Sprint offers Sarah Gagliardo a refund on her cell phone after she cancels her service. But now it’s refusing, saying she’s not a current customer. Can it do that?
It’s time to tell the TSA what you really think of it — and for it to listen
Travelers love to complain about the TSA, and even though the agency assigned to protect America’s transportation systems claims to listen, most of us know better.
