When Tim Milller tried to cash in a travel certificate to buy a Continental Airlines ticket, the system didn’t accept his PIN number. But instead of working with him to fix the problem, the airline charged him for the full amount of the ticket and told him he was out of luck.
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Debbie Gitlan’s Thanksgiving flights, which she booked last March on Spirit Airlines, kept getting rescheduled to the point where she couldn’t take the trip anymore.
Tom Brollini had to cancel a recent American Airlines flight because of health problems. He was left with the impression that he had until mid-October to rebook the flight — a common misunderstanding, as I’ve noted in the past.
In fact, Brollini’s ticket credit had expired. Was he out of luck?
If I had to call it, [...]
When United Airlines sent Amrita Deshmukh a $75 certificate after a recent flight, she was delighted by the airline’s goodwill gesture. But when the certificate didn’t work, and United refused to help her, it cast serious doubts on the airline’s good will.
Like most Southwest Airlines passengers, Ted LeClair likes nothing more than a bargain. Which is exactly what he thought he’d found when a con artist offered $1,200 worth of flight coupons at a deep discount on Craigslist.
Ellie Pope is offered a free room-night certificate as compensation for a bad stay at a Motel 6. But when she tries to redeem it, she’s told it’s no good. How do you get the hotel to keep its promise?
After Myron Sigal’s wife is injured on a Mediterranean cruise, the Sigals can’t make their return flight from Venice to Philadelphia. US Airways promises them a voucher for the unused portion, but months later, there’s no sign of it. Is the money lost?
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