Avelo Airlines is a low-cost carrier based in Houston. It operates flights to Burbank, Calif., New Haven, Conn., and Orlando, among others.
How to reach a person at Avelo Airlines
Customer service: (346) 616-9500
Avelo Airlines Responsiveness rating
The Elliott Responsiveness Rating scores companies based on how responsive they are to customers. Here's more information about our ratings.
What you need to know about Avelo Airlines
The company responds to most customer complaints in a satisfactory manner.
How to resolve a problem with Avelo Airlines
This guide on how to solve a customer service problem will help you resolve most problems with the company. You can also refer to the executive contacts below or contact our advocacy team directly.
Note: If you’re having customer service trouble, please use our proven methods for fixing any consumer problem before contacting a manager.
Avelo Airlines mailing address
12 Greenway Plaza
Suite 400.
Houston, TX 77046
Avelo Airlines executive customer service contacts
Primary Contact
Victoria Stennes
Vice President, Customer Experience
12 Greenway Plaza
Suite 400.
Houston, TX 77046
[email protected]
Secondary Contact
Marcos Padilla
Manager, Customer Recovery and Baggage Services
12 Greenway Plaza
Suite 400.
Houston, TX 77046
[email protected]
Additional Contact
Simone Fonteneau
Manager of Customer Service
12 Greenway Plaza
Suite 400.
Houston, TX 77046
[email protected]
Chief Executive
Andrew Levy
CEO
12 Greenway Plaza
Suite 400.
Houston, TX 77046
[email protected]
(346) 299 5725
Executive Assistant to CEO
Kelly McDaniel
Executive Assistant to CEO
12 Greenway Plaza
Suite 400.
Houston, TX 77046
[email protected]
(713) 622-1150
Can I get a refund from Avelo?
A $25 charge per seated traveler applies to reservations canceled through Avelo’s customer support center. Reservations canceled within 24 hours of purchase and at least 7 days (168 hours) prior to the scheduled departure will be refunded to the original form of payment by visiting Manage Trips.
Is Avelo Airlines still in operation?
Yes, Avelo Airlines is currently in business and operating flights.
Which country is Avelo Airlines based in?
Avelo Airlines is headquartered in the United States.
How can I speak to a live representative at Avelo?
To speak with a live representative at Avelo, dial their Customer Support Center at (346) 616-9500.
How long is Avelo credit good for?
These funds are valid for one year. For quick and easy changes, manage your trip online.
What happens if Avelo cancels my flight?
If Avelo cancels your flight, they will likely provide alternative options, such as rebooking or a refund. Contact their customer service at (346) 616-9500 for personalized assistance.
Do I need to select my seats on Avelo?
Avelo offers both assigned seating and the option to choose seats during the booking process.
What happens if my flight gets canceled?
If your flight is canceled, you will receive a full refund to the original payment method if you cancel within 24 hours of booking and at least seven days (168 hours) before departure. Otherwise, you will receive Avelo Travel Funds.
How to get professional help with your Avelo Airlines problem
If you need help with Avelo Airlines, you can contact our advocacy team or just click the "Get Help" button. For immediate assistance, you can also send us a message on our Facebook group. Note: We do not charge for our advocacy.
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