She just needs the extra key to her new Subaru. Where is it?

Alicia Flor got a great deal on a new Subaru, but apparently it didn’t include a second key. That’ll be extra, according to her dealership, which claims it lost too much money on the transaction to include a spare fob.

Why this Toyota switched lease case may be unfixable

Today I have a Toyota switched lease case that just might be unsolvable. I’ll let you tell me if you think it is — or isn’t.

That’s right, it’s time for another Should I Take The Case?, a feature that gives you the chance to tell me what to do. (Haven’t you always wanted to do that?) This one shows the importance of reading the contract on your car lease very carefully

Help! My 2017 Hyundai Santa Fe locks itself. Can you unlock it, please?

Brian Seligman has a peculiar problem: his 2017 Hyundai Santa Fe locks itself spontaneously.

“Just last Friday, the car locked itself with my key inside,” he says. “It’s a good thing my friend had the tools to get into the vehicle.”

Seligman has visited two Hyundai dealerships. “They found nothing,” he says.

I didn’t damage my VRBO rental. Why can they keep my security deposit?

Julie Mandel checked out of her VRBO rental home, believing all was well. She and her family had followed the owner’s rules and left no damage. But when she arrived home, the property manager refused to return her security deposit.

Stuck next to two screaming toddlers in first class — can I get a refund?

If Jody Clark’s recent United Airlines flight from Houston to Vancouver had been a scene in a movie, it probably would be the one where the protagonist is finally pushed to the brink of a nervous breakdown. She says she was stuck next to two screaming toddlers in first class no less, and she wants a refund.

No visa, no honeymoon! Who is to blame?

When Lauren Weichmann and her new husband took off on Frontier Airlines for their five-day honeymoon to Mexico, they never imagined that they would be returning home later that same day. Now Weichmann wants to know: Who is to blame for her honeymoon fiasco, and how can she get reimbursed?

Now that I don’t need the miles I purchased, can I get a refund?

Jessica Peterson wants a refund for her American Airlines miles. She bought 17,000 miles to cover the cost of a ticket, but then American Airlines lowered the number of miles needed for the transaction. Now, the airline is balking at helping her undo the transaction.

Why you shouldn’t wait 15 months after your trip to make a complaint

How long is too long to wait to register a complaint about the way you were treated? Writer Mason Cooley said, “Procrastination makes easy things hard and hard things harder.” This case is an example of how procrastination can make resolving a travel complaint not just harder but perhaps even impossible.

Help! I believe that an Air Canada agent damaged my visa

Douglas Greenfield wasn’t expecting to be grounded when he departed for his vacation – let alone that a gate agent would cause it to happen. Yet he found himself prevented from boarding his Air Canada flight because of a damaged visa. He would like us to help him seek reimbursement from Air Canada for the cost of his trip.

We would love to help, but what’s the problem?

Wendy Mettger made two hotel reservations for her upcoming trip to Sicily and ended up canceling both. She contacted us for help obtaining confirmation of these cancellation transactions. But when we searched through her meticulous paper trail, we found that she already had a firm cancellation for the reservation that she was concerned about.
So where was the problem?

Another lost honeymoon. Who is to blame here?

Jason Clements and his new wife planned the perfect honeymoon in Ireland, including tickets from Phoenix to Dublin via Philadelphia on American Airlines and British Airways, purchased through the online travel site CheapOair (a brand of Fareportal). They even purchased trip protection insurance. But they didn’t get to take the trip – or receive a refund for their airfares.

Am I responsible for maintaining the fluids in my rental car?

Doesn’t a renter have a reasonable expectation that fluids have been topped off before each rental? Isn’t the fact that someone else deals with maintenance part of the enjoyment of a vacation rental car? Is there a difference here between what the rental car contract may say and what the right thing is for the rental car company to do in this situation? Do rental car customers have a right to assume that routine maintenance has been performed on the car they’re receiving?

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