Locked out of my rental in Italy. Why won’t Booking.com help me?
Tom Mason gets locked out of his vacation rental in Italy. Why is Booking.com ignoring his requests for help?
The Travel Troubleshooter
The Travel Troubleshooter is a weekly consumer column that solves travel problems. Missing cruise refunds, lousy airline service, car rental surcharges — it’s all fair game for this feature. Each story presents a problem and fixes it in a quick Q&A format.
Virgin Atlantic canceled my flight. Why won’t they refund my Chase points?
After Virgin Atlantic cancels Peter Ross’s flight from Washington to London, he asks for his Chase points back. Why isn’t he getting them?
Help! American Airlines charged me $80 for my “free” checked bag
David Ponzevic must pay $80 to check his bags on an American Airlines flight — even though his bags are supposed to be “free.” Can he get a refund?
There’s another guest in our vacation rental! Can we get a refund, please?
Someone is already occupying Elizabeth Kimpel’s Vrbo vacation rental. Why won’t the company refund her stay?
I paid extra to change my flight on Norwegian Airlines — can I get my money back?
Tom Scruggs pays Norwegian Airlines a $79 change fee to get on an earlier flight. But then the airline rebooks him on a later flight. Can he get a refund?
Lufthansa screwed up my flights to India. Do I deserve compensation?
Emily Weir wants compensation from Lufthansa after her flights from New York to Delhi are delayed and rerouted. But Lufthansa won’t pay her a dime. What’s going on?
Bugs and dog urine in my vacation rental. I want a refund!
Mary Brewer’s vacation rental in Branson, Mo., is a mess, filled with bugs and dog urine. Can she get a refund for her bad vacation rental?
Do I really have to pay this $450 cleaning fee from Budget?
When Joseph Hall returns his car to Budget, it drops a $450 cleaning fee on him. Does he have to pay all of it?
My hotel won’t answer me. How about a refund?
The hotel David Marsh reserved in Cancun, Mexico, is not responding to his questions — but it’s keeping his money. Can Booking.com help him get a refund?
My hotel had no record of my Booking.com reservation. Why can’t I get a refund?
Justin Baribeau books a hotel room online. But now there’s no record of his Booking.com reservation. Can he get his money back?