The Travel Troubleshooter is a weekly consumer column that solves travel problems. Missing cruise refunds, lousy airline service, car rental surcharges — it’s all fair game for this feature. Each story presents a problem and fixes it in a quick Q&A format.
Hertz says Shane Rich rented a car in Cabo San Lucas with two women. He says it’s a case of mistaken identity. Now the company has suspended his rental privileges. How can he reverse their decision?
What would you do if you encountered Chase rewards error, and suddenly all your points were gone? Here’s how to get through it.
After Mel Stevenson cancels her fully refundable KLM flex ticket, the airline only refunds her half the money. Can she get the rest?
What if you fund a charge for Uber One on your credit card — but Uber wouldn’t let you cancel and get a refund? That’s the issue Carl Helwing is trying to resolve. Can our team help him remove a $99 overcharge?
Robert Harris checks into an Airbnb in a high-crime neighborhood. Can Airbnb deny his refund request?
What do you do when an airline suspends your ticket credit? Read about this Iberia suspended ticket credit problem — and how it was resolved.
Air Canada has destroyed Donna Wells-Boyle’s expensive luggage, she claims. Is there a reason it won’t repair or replace her bag? And how much does it owe her?
Sixt surprises David Degagne with an extra $513 car rental insurance surcharge in Portugal. Can he get his money back if he never asked for the insurance? Let’s find out.
Does Air France still owe Gilda Souza $23,577 after the airline canceled her flights during the pandemic? After all, she allowed her ticket credit to expire. Can she still get a pandemic refund?
