Help! Turo is charging me $500 for cracked paint on my rental car
Latisha Thompson rents a car through Turo and is charged $500 for a paint job that she says was defective to begin with. Can she get a refund?
The Travel Troubleshooter
The Travel Troubleshooter is a weekly consumer column that solves travel problems. Missing cruise refunds, lousy airline service, car rental surcharges — it’s all fair game for this feature. Each story presents a problem and fixes it in a quick Q&A format.
Can you fix this inconvenient routing on my National Geographic tour, please?
Harrison Coerver has a problem with his upcoming National Geographic tour. One of his days has turned into a more than six-hour journey from Hanoi to Luang Prabang. Can he get it changed back to a nonstop flight?
JetBlue lost my wedding dress and won’t reimburse me. Can you help?
JetBlue loses Jean Michielli-Pendl’s bag for 43 days, ruining her 50th anniversary trip. At first, it offers just $181 to cover the cost of replacing necessary medications, clothing, and even a wedding dress. Is that enough?
Sixt promised to reimburse me $385 for these tires. Where’s the money?
When Ray Cook damages two tires on his Sixt rental car, the company promises to cover the expense of replacing them. But months later, he’s still waiting for his money.
Oh no! United Airlines changed our flight, and now we can’t make our connection
Brian Landmann books award tickets on Lufthansa through United Airlines. But when United changes his itinerary, he’s left with an impossible connection. Can he get United to fix this?
KLM forced me to pay another $550 because I was a “no show.” But I wasn’t!
Even though Lauren Stokowski has proof that she boarded her KLM flight, the airline insisted she was a no-show and forced her to pay for another ticket to get home. Can KLM fix this problem and refund her money?
Help! Booking.com transferred my refund to someone else’s credit card
When Booking.com refunds Elaine Treacy for a canceled vacation rental, it transfers her money to someone else’s credit card. How can she get her money back?
American Airlines promised me compensation for my flight delay. Where is it?
American Airlines promises Joseph Muskovich compensation for a lengthy flight delay. But despite repeated promises, it never pays. How can he get American Airlines to honor its promise?
Princess canceled my cruise and unfairly charged a $3,718 cancellation fee — can it do that?
Douglas Berry books a Princess cruise online and pays for the fare and travel insurance with his credit card. But then Princess cancels his cruise — and then charges him a $3,718 cancellation fee. Can it do that?
Thrifty is billing me $2,212 for damaging my rental — but I didn’t do it!
When Natasha Bird rents a car from Thrifty, she notes damage to the front bumper. So why is she getting a bill for $2,212 for the same damage?