Why won’t Allegiant refund my deceased son’s airfare?
After William Osborne’s son dies unexpectedly, he asks Allegiant for a refund of his airline ticket. It refuses. Why?
The Travel Troubleshooter
The Travel Troubleshooter is a weekly consumer column that solves travel problems. Missing cruise refunds, lousy airline service, car rental surcharges — it’s all fair game for this feature. Each story presents a problem and fixes it in a quick Q&A format.
Why can’t Aubie fly on United?
I was supposed to fly to Heathrow last night on United Airlines, but the airline wouldn’t let me on because of my hearing service dog, Aubie.
No ‘pet-friendly’ rooms at the inn
Maureen Lundgren books a reservation through Expedia at a “pet-friendly” inn. But there’s a catch. Can she get a refund?
Is something wrong with Hotwire’s smoking filter?
When Michelle Palenschat books a room through Hotwire, she ends up in a smoking room. Can the company do that?
A ‘deceptive’ Airbnb rental in Paris
Sharon Shaughnessy’s airbnb apartment rental in Paris is a wreck. Her host offers her $30, but it’s not enough. She deserve a full refund?
What should I do about “mandatory” car rental insurance in Panama?
After Mary Sue Conner is forced to pay an extra $79 for insurance on her Avis car in Panama City, she asks the company for a refund. It refuses. Now what?
Downgraded on my Priceline flight
Douglas thought he lucked out when he scored two business class tickets to Paris for just $1,400 each. Now Priceline has bad news for him.
Look before you book on Priceline
John Lancer recently placed a bid with Priceline for a room in a specific area of Georgia, but the order that went through didn’t come close.
British Airways promised to reimburse us for the shuttle — why won’t it?
British Airways reschedules flights friend to arrive at Airport instead of Baltimore-Washington International Airport.
We never asked for travel insurance — can we get our money back?
Her and her husband find a mysterious charge for travel insurance on their Amtrak Vacations bill. They never asked for insurance.