Jill King-Fernandez and her family voluntarily give up their seats on a Spirit Airlines flight. In exchange, they’re offered flight vouchers. But the vouchers are unusable. Now what? “What is the value of a Spirit Airlines voucher if I can never use it?”
When Ellen Spertus receives a promotional code for a $150 companion ticket on Virgin America, she discovers that it’s unusable because of the airline’s blackout dates. When she tries again, she receives an error message, saying the code has been used. Now what? “This Virgin America companion ticket credit is unusable”
Adam Burstyn thinks he’s doing Delta Air Lines a favor by driving to Atlanta to catch his flight to Miami. But Delta isn’t doing him any favors. Can this trip be saved? “Hey Delta, where are my vouchers? Delta, are you there?”
Howard Madnick calls it the “disappearing reservation” trick. And it happened to him several times.
In just a moment, I’ll let him describe a bizarre series of circumstances that led to several reservations being made for his 12-year-old son, Harrison, and then lost. American has offered a resolution, but he wants to know: Is it enough?
I’ll let you decide.
“Never mind, American Airlines — just send me a refund!”
Here’s a case with a happy-ish ending that involves one of the most complained-about airlines flying: American Airlines.
““Even though some folks might not believe it, airlines have a heart””