Two months after Ionela Sufaru stayed at the Best Western Atlantic Beach Hotel, she noticed a mysterious charge on her credit card. The hotel was making her pay for her stay again.
What kind of compensation can you expect from an airline when an equipment delay makes you miss an important event? What if missing that event causes you to lose a customer or hurts you in your job? Do you get anything extra?
Chantal Legge is supposed to fly to Toronto on an Alitalia flight from Rome, but the flight is canceled, and Alitalia rebooks her for the next day. But the new flight is overbooked. Legge ends up flying through Boston to get to Toronto. Alitalila promises compensation, but doesn’t deliver. Can we help Legge get what she is due?
Mary Irwin’s husband booked tickets on Southwest Airlines. Unfortunately, he had to cancel the flights, but his wife was promised a voucher as credit. When the voucher arrived, it was for considerably less than the amount Irwin thought it would be.
Jill King-Fernandez and her family voluntarily give up their seats on a Spirit Airlines flight. In exchange, they’re offered flight vouchers. But the vouchers are unusable. Now what?
When Ellen Spertus receives a promotional code for a $150 companion ticket on Virgin America, she discovers that it’s unusable because of the airline’s blackout dates. When she tries again, she receives an error message, saying the code has been used. Now what?
Joan Monks’ story is a case of self-booking gone terribly wrong. She thought she was buying airline tickets from Delta Air Lines. When she found out she was mistaken, she took steps that made her situation worse, including a credit card chargeback.
Patty Otten had a Southwest voucher for a 50 percent flight discount for up to eight travelers. When she redeemed it, only one traveler received the discount. And Southwest wouldn’t apply the credit to the remaining travelers. Can we help Otten get Southwest to apply the voucher to the other travelers?
When Hurricane Matthew wipes out Joanne LeBlanc’s vacation at an Interval timeshare, Interval refuses to give her a refund for her deposit or allow her to reschedule her stay without making additional payments. Can we help LeBlanc resolve her dispute with Interval?
Adam Burstyn thinks he’s doing Delta Air Lines a favor by driving to Atlanta to catch his flight to Miami.
People normally plan trips to the Mayo Clinic in Rochester, Minn., to seek medical treatment. Bill Kemp must have felt that after his trip to Sioux Falls, S.D., he had even more reason for needing to visit the clinic.
If your spam filter is turned all the way up to “10,” you need to read this. And you need to know about Al Forman.
“Thanks for your help,” Paul Bisbee told me when he finally heard from American Airlines. “But it really should not be required.”
Howard Madnick calls it the “disappearing reservation” trick. I’ll let him describe a bizarre series of circumstances that led to several reservations being made and then lost. American has offered a resolution, but he wants to know: Is it enough?
Here’s a case with a happy-ish ending that involves one of the most complained-about airlines flying: American Airlines.
Delta promises Shirin Vakharia a flight voucher if she volunteers to take another flight. She does — but where’s the scrip?
Teri Rustmann’s Living Social voucher for a Caribbean vacation isn’t worth the money it’s printed on — or so he thinks. Why won’t the company refund it?
JetBlue is one of only a few airlines that issues flight vouchers when a fare drops after you book it,
When Qatar Airways oversold Anto Nirmal’s recent flight from Trivandrum, India, to Doha, he volunteered to surrender his seat and take the next scheduled flight. In exchange, Qatar Airways offered him a voucher, which he could use for a future trip.
When Dave Mootz checked into the RIU Playacar two years ago, he was greeted by trucks and construction workers where there should have been a quiet beach. The area was undergoing a much-needed beach restoration project — during his much-needed Mexico vacation.
Archie Wong and his family found themselves stranded in Hawaii after American Airlines canceled their flight from Kona to Los
Christina Conte’s mother tries to cancel a voucher she bought through Travelzoo, but the company refunds all of them. Now it won’t reinstate them, despite repeated calls to the company. What can she do?
Some cases are resolved quickly. Some aren’t. Sheila Drezner Freedman’s problem with Tauck dates back to February 2010, and although the high-end tour operator thinks it is closed, she’s still fighting.
Maybe Ronald and Katherine Taylor weren’t meant to take a cruise. After listening to their story, you might be forgiven for thinking so.
Noreen Ismail seemed to have an airtight case against Spirit Airlines. Its transgressions against her, her husband, and 11-month old included overcharging her for her carry-on luggage abandoning her in Boston and making promises it never intended to keep.
Kristen Hoyle just had one of those flights that give the airline industry an awful reputation.
I‘ve already written about Southwest’s new restrictions on credits. Well, passengers haven’t exactly warmed to them and other policy changes.