Two months after Ionela Sufaru stayed at the Best Western Atlantic Beach Hotel, she noticed a mysterious charge on her credit card. The hotel was making her pay for her stay again.
Read more “What happens if your travel agent doesn’t pay your Best Western bill?”
Jill King-Fernandez and her family voluntarily give up their seats on a Spirit Airlines flight. In exchange, they’re offered flight vouchers. But the vouchers are unusable. Now what? Read more “What is the value of a Spirit Airlines voucher if I can never use it?”
When Ellen Spertus receives a promotional code for a $150 companion ticket on Virgin America, she discovers that it’s unusable because of the airline’s blackout dates. When she tries again, she receives an error message, saying the code has been used. Now what? Read more “This Virgin America companion ticket credit is unusable”
Adam Burstyn thinks he’s doing Delta Air Lines a favor by driving to Atlanta to catch his flight to Miami. But Delta isn’t doing him any favors. Can this trip be saved? Read more “Hey Delta, where are my vouchers? Delta, are you there?”
If your spam filter is turned all the way up to “10,” you need to read this. And you need to know about Al Forman.
Read more “Before you get mad, check your spam folder”