When Kong Ho pays $500 for Gold elite membership in American Airlines’ AAdvantage program, he expects to reap the benefits. Unfortunately, the airline has a different idea. Can our advocates help upgrade Ko’s experience with the world’s largest airline? “My American Airlines flight had empty first class seats. Why didn’t they upgrade me?”
T-Mobile offers Sharon Lewis an upgraded phone, but is it telling her the whole story? To find out, read on. “Why won’t T-Mobile honor its upgrade offer?”
Remember the post about copying me on complaints? Some of you thought I was blowing smoke when a reader claimed (and I concurred) that the simple act of copying me on a complaint was enough to get it prioritized. ““I’m sure listing you on the CC-line helped Princess make their decision””
After Elizabeth Bentley asks about an upgrade on her transatlantic flight, her ticket is mysteriously canceled. She’s rebooked on a less convenient flight, but is she entitled to a refund? “Downgraded after I turned down an upgrade”
Barbara Acosta was duped by United Airlines.
“A colleague and I traveled from Washington to Albuquerque for a conference last week,” she says. “Our tickets were already paid for, but when we went to check in online a few hours before our flight, we were told the economy seats were all taken. We were forced to pay an extra $29 each for Economy Plus seats.” “Forced to “upgrade” on a United Airlines flight – is this deceptive?”