“A colleague and I traveled from Washington to Albuquerque for a conference last week,” she says. “Our tickets were already paid for, but when we went to check in online a few hours before our flight, we were told the economy seats were all taken. We were forced to pay an extra $29 each for Economy Plus seats.” Read more “Forced to “upgrade” on a United Airlines flight – is this deceptive?”
Cruise ships have long lagged behind the rest of the travel industry when it comes to technology. Wi-Fi connections have traditionally been painfully slow, and the only noteworthy technology investment cruise lines made usually involved systems designed to make it easier to pay for optional items like spa treatments, dinners and trips to the onboard casino. Read more “Cruise ships are getting a big upgrade”
Chris Parypa Photography / Shutterstock.comNathan Pearson and his son are bumped into two uncomfortable airline seats on a 10-hour flight from Brazil back to the United States. And now the upgrade fee they paid is missing in action. Will they ever see that money again?
Question: I recently flew from Sao Paolo to New York on TAM with my son. We had purchased “comfort seats” for this flight, for $75 each, and were assigned seats 27C and 27A. When we boarded the flight, we found that these seats had been double booked, and other passengers were already in those seats, with valid tickets.
There were no other comfort seats available, although both business and first class were mostly empty.
Following very long discussions with a flight attendant, we were informed that we were to accept “regular” coach seats far back in the plane, and that we would receive a refund for the $150 we paid for the comfort seats. Read more “No “comfort” seat on TAM — and no refund”
Here’s an interesting question raised by what is probably an unsolvable case: When your cruise is nonrefundable, what happens to the upgrade you purchased?
That’s the problem faced by Stan Krehbiel, who booked a cruise tour through luxury tour operator Tauck earlier this year. He didn’t purchase the optional cruise protection, a decision he now regrets.
Do you suffer from upgrade guilt when you fly in first class? You probably do — and if you don’t, you should.
The woman seated in the last row of first class on my previous flight did. As I boarded the aircraft, our eyes locked, and I smiled as I shuffled back to seat 25D.
It’s a six-hour flight from Honolulu to Phoenix, so when a US Airways agent offered Blair Fell an upgrade to first class for just $350, he jumped at the opportunity.