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upgrade

Can ITA Airways keep the money for your upgrade bid but send you to economy class?

She bid $594 for an upgrade on ITA Airways but was seated in economy class. Now her money is gone.

April 2, 2025December 2, 2024 by Christopher Elliott

Can ITA Airways keep the money for your upgrade bid but send you to economy class?

Categories Advocacy

Forced to “upgrade” on a United Airlines flight – is this deceptive?

December 16, 2023December 21, 2015 by Christopher Elliott

Barbara Acosta was duped by United Airlines. When she checked in, she had to upgrade to economy plus seats because economy seats were gone.

Categories Commentary
upgrade

Cruise ships are getting a big upgrade

February 5, 2024October 17, 2015 by Christopher Elliott

Cruise ships have long lagged the rest of the travel industry when it comes to technology. Wi-Fi connections have been painfully slow.

Categories Commentary
Ross Jones's Windows 10 upgrade goes wrong and now Microsoft wants him to pay $499 to fix it. Is that right?

Ready to throw this Windows 10 ‘upgrade’ out the window

December 14, 2023September 17, 2015 by Christopher Elliott

Ross Jones’s Windows 10 upgrade goes wrong and now Microsoft wants him to pay $499 to fix it. Is that right?

Categories Problem Solved
"We feel like we were taken advantage of," says Mike Sevier, who recently flew on US Airways. "Scammed at worst."

He paid for a first-class seat, but it didn’t last all the way to Portland

January 29, 2024December 22, 2014 by Christopher Elliott

“We feel like we were taken advantage of,” says Mike Sevier, who recently flew on US Airways. “Scammed at worst.”

Categories Should I Take The Case?
Upgrade. They said “yes” when their airline asked whether they were interested in paying extra for a premium seat just before boarding.

Should you go for a last-minute upgrade?

January 27, 2024July 13, 2014 by Christopher Elliott

… Read more

Categories The Navigator
Interesting question raised: When your cruise is nonrefundable, what happens to the upgrade you purchased?

Help! My cruise is gone and so is my upgrade

January 23, 2024August 27, 2013 by Christopher Elliott

Here’s an interesting question raised by what is probably an unsolvable problem: When your cruise is nonrefundable, what happens to the upgrade you purchased?

Categories Should I Take The Case?
Do you suffer from upgrade guilt when you fly in first class? You probably do -- and if you don’t, you should.

3 tips for handling upgrade guilt

January 22, 2024January 11, 2013 by Christopher Elliott

Do you suffer from upgrade guilt when you fly in first class? You probably do — and if you don’t, you should.

Categories Commentary
It's a six-hour flight from Honolulu to Phoenix, so when a US Airways agent offered Blair Fell an upgrade to first class for just $350.

Worst upgrade ever — how about a refund?

January 22, 2024July 3, 2012 by Christopher Elliott

It’s a six-hour flight from Honolulu to Phoenix, so when a US Airways agent offered Blair Fell an upgrade to first class for just $350, he jumped at the opportunity.

Categories Commentary
Do you trust GPS directions? If you have a driver’s license, chances are that you also have an amusing story about GPS directions.

Do you trust GPS directions?

January 22, 2024June 16, 2012 by Christopher Elliott

If you have a driver’s license, chances are that you also have an amusing story about GPS directions. Here’s mine.

Categories Commentary, The Navigator
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