My American Airlines flight had empty first class seats. Why didn’t they upgrade me?

When Kong Ho pays $500 for Gold elite membership in American Airlines’ AAdvantage program, he expects to reap the benefits. Unfortunately, the airline has a different idea. Can our advocates help upgrade Ko’s experience with the world’s largest airline? Read more “My American Airlines flight had empty first class seats. Why didn’t they upgrade me?”

Why won’t T-Mobile honor its upgrade offer?

T-Mobile offers Sharon Lewis an upgraded phone, but is it telling her the whole story? To find out, read on. Read more “Why won’t T-Mobile honor its upgrade offer?”

“I’m sure listing you on the CC-line helped Princess make their decision”

Remember the post about copying me on complaints? Some of you thought I was blowing smoke when a reader claimed (and I concurred) that the simple act of copying me on a complaint was enough to get it prioritized. Read more ““I’m sure listing you on the CC-line helped Princess make their decision””

Downgraded after I turned down an upgrade

After Elizabeth Bentley asks about an upgrade on her transatlantic flight, her ticket is mysteriously canceled. She’s rebooked on a less convenient flight, but is she entitled to a refund? Read more “Downgraded after I turned down an upgrade”

Forced to “upgrade” on a United Airlines flight – is this deceptive?

Barbara Acosta was duped by United Airlines.

“A colleague and I traveled from Washington to Albuquerque for a conference last week,” she says. “Our tickets were already paid for, but when we went to check in online a few hours before our flight, we were told the economy seats were all taken. We were forced to pay an extra $29 each for Economy Plus seats.” Read more “Forced to “upgrade” on a United Airlines flight – is this deceptive?”