My American Airlines flight had empty first class seats. Why didn’t they upgrade me?

When Kong Ho pays $500 for Gold elite membership in American Airlines’ AAdvantage program, he expects to reap the benefits. Unfortunately, the airline has a different idea. Can our advocates help upgrade Ko’s experience with the world’s largest airline? Read more “My American Airlines flight had empty first class seats. Why didn’t they upgrade me?”

No, American’s Preferred Seating is not considered an upgrade

On a recent trip to Mexico, Allen Lipscher purchased tickets on American Airlines and paid extra for seat assignments, but he believes he did not fly in the type of seats he bought. He wants a refund, but is this case really one where American messed up, or is it a case where the customer didn’t understand what he was buying? Read more “No, American’s Preferred Seating is not considered an upgrade”

If you book a room with one bed, you should expect a room with one bed

Moinuddin Sayed booked a room on Priceline with one bed, which is exactly what the Sheraton Rockville gave him. Read more “If you book a room with one bed, you should expect a room with one bed”

I upgraded to Business Class. Shouldn’t I receive a refund on my prepaid bags?

After upgrading to business class on his TAP Portugal flight returning from Lisbon, James Quebbeman thought he would receive a refund on the extra baggage and preferred seats he had to pay for when he bought his economy ticket. Can we help him get it? Read more “I upgraded to Business Class. Shouldn’t I receive a refund on my prepaid bags?”

I paid Airberlin for an upgrade, so why was I seated in economy?

After Erik Crow prepays for an upgrade to business class on Airberlin, he finds himself rebooked on Lufthansa in an economy seat — and his luggage goes missing. Can our advocates help him obtain a refund of his upgrade prepayment and reimbursement for his luggage? Read more “I paid Airberlin for an upgrade, so why was I seated in economy?”