Barbara Acosta was duped by United Airlines.
“A colleague and I traveled from Washington to Albuquerque for a conference last week,” she says. “Our tickets were already paid for, but when we went to check in online a few hours before our flight, we were told the economy seats were all taken. We were forced to pay an extra $29 each for Economy Plus seats.” Read more “Forced to “upgrade” on a United Airlines flight – is this deceptive?”
Cruise ships have long lagged behind the rest of the travel industry when it comes to technology. Wi-Fi connections have traditionally been painfully slow, and the only noteworthy technology investment cruise lines made usually involved systems designed to make it easier to pay for optional items like spa treatments, dinners and trips to the onboard casino. Read more “Cruise ships are getting a big upgrade”
Ross Jones’s Windows 10 upgrade goes wrong and now Microsoft wants him to pay $499 to fix it. Is that right?
Read more “Ready to throw this Windows 10 ‘upgrade’ out the window”
Ronald and Vickie Lopresti want to fly from Philadelphia to Madrid in comfort this May, not in the sardine seats where American Airlines jams passengers in the back of its planes.
Read more “Should I make an exception to my “no mileage cases” rule?”
“We feel like we were taken advantage of,” says Mike Sevier, who recently flew from Tucson, Ariz., to Portland on US Airways. “Scammed at worst.”
Read more “He paid for a first-class seat, but it didn’t last all the way to Portland”