Why won’t T-Mobile honor its upgrade offer?

T-Mobile offers Sharon Lewis an upgraded phone, but is it telling her the whole story? To find out, read on. Read more “Why won’t T-Mobile honor its upgrade offer?”

Downgraded after I turned down an upgrade

After Elizabeth Bentley asks about an upgrade on her transatlantic flight, her ticket is mysteriously canceled. She’s rebooked on a less convenient flight, but is she entitled to a refund? Read more “Downgraded after I turned down an upgrade”

Forced to “upgrade” on a United Airlines flight – is this deceptive?

Barbara Acosta was duped by United Airlines.

“A colleague and I traveled from Washington to Albuquerque for a conference last week,” she says. “Our tickets were already paid for, but when we went to check in online a few hours before our flight, we were told the economy seats were all taken. We were forced to pay an extra $29 each for Economy Plus seats.” Read more “Forced to “upgrade” on a United Airlines flight – is this deceptive?”

He wants a refund plus interest — is that even possible?

This is not a story about Joseph Tchira’s lost upgrade on British Airways. It’s not about how the airline treated him. It’s not about what happened after that.

It’s about what should happen now. Tchira doesn’t just want a refund from British Airways.
Read more “He wants a refund plus interest — is that even possible?”

Cruise ships are getting a big upgrade

Cruise ships have long lagged behind the rest of the travel industry when it comes to technology. Wi-Fi connections have traditionally been painfully slow, and the only noteworthy technology investment cruise lines made usually involved systems designed to make it easier to pay for optional items like spa treatments, dinners and trips to the onboard casino. Read more “Cruise ships are getting a big upgrade”