Here to help
When Kong Ho pays $500 for Gold elite membership in American Airlines’ AAdvantage program, he expects to reap the benefits. Unfortunately, the airline has a different idea. Can our advocates help upgrade Ko’s experience with the world’s largest airline?
On a recent trip to Mexico Allen Lipscher purchased tickets on American Airlines and paid extra for seat assignments, but he believes he did not fly in the type of seats he bought. He wants refund, but is this case really one where American messed up, or is it a case where the customer didn’t understand what he was buying?
Moinuddin Sayed booked a room on Priceline with one bed, which is exactly what the Sheraton Rockville gave him.
After upgrading to business class on his TAP Portugal flight returning from Lisbon, James Quebbeman thought he would receive a refund on the extra baggage and preferred seats he had to pay for when he bought his economy ticket. Can we help him get it?
After Erik Crow prepays for an upgrade to business class on Airberlin, he finds himself rebooked on Lufthansa in an economy seat — and his luggage goes missing. Can our advocates help him obtain a refund of his upgrade prepayment and reimbursement for his luggage?
When Dave Dzurick rented a Chevy Spark from Hertz through Priceline, a Hertz agent persuaded him to spring for an upgrade. Priceline charges in advance for your wheels, but changing from the Spark to an Elantra would cost extra.
Just one problem: The agent who upgraded Dzurick in Milwaukee didn’t tell him.
When Cherie and Philip Miles booked their African safari, they wanted to upgrade the overnight flights to business class, using
T-Mobile offers Sharon Lewis an upgraded phone, but is it telling her the whole story? To find out, read on.
Remember the post about copying me on complaints? Some of you thought I was blowing smoke when a reader claimed
After Elizabeth Bentley asks about an upgrade on her transatlantic flight, her ticket is mysteriously canceled. She’s rebooked on a less convenient flight, but is she entitled to a refund?
Joann Hanson’s booking on Delta started out straightforwardly enough. She and her husband paid $446 per coach class seat in January for a trip to Tucson in February. A few days before the trip, Hanson received an email from Delta offering an upgrade.
Barbara Acosta was duped by United Airlines. When she checked in, she had to upgrade to economy plus seats because economy seats were gone.
This is not a story about Joseph Tchira’s lost upgrade on British Airways. It’s not about how the airline treated him. It’s not about what happened after that. It’s about what should happen now.
Cruise ships have long lagged the rest of the travel industry when it comes to technology. Wi-Fi connections have traditionally been painfully slow, and the only noteworthy technology investment cruise lines made usually involved systems designed to make it easier to pay for optional items like spa treatments, dinners and trips to the onboard casino.
As the director of sales for a biotechnology company, Pankaj Sinha travels frequently. He landed in Phoenix on the evening
Ross Jones’s Windows 10 upgrade goes wrong and now Microsoft wants him to pay $499 to fix it. Is that right?
Ronald and Vickie Lopresti want to fly from Philadelphia to Madrid in comfort this May, not in the sardine seats
“We feel like we were taken advantage of,” says Mike Sevier, who recently flew from Tucson, Ariz., to Portland on
If you feel like you paid too much for your last car rental, you may be right.
Once you sit in first or business class on a flight, there’s no going back to coach.
Why do airlines do some of the outrageous things they do? Sometimes, there’s no reasonable explanation, as Mitchell Katz discovered.
Judith Patrizzi did it. So did Linda Petzler.
Nathan Pearson and his son are bumped into two uncomfortable airline seats on a 10-hour flight from Brazil back to the United States. And now the upgrade fee they paid is missing in action. Will they ever see that money again?
Here’s an interesting question raised by what is probably an unsolvable problem: When your cruise is nonrefundable, what happens to the upgrade you purchased?
Do you suffer from upgrade guilt when you fly in first class? You probably do — and if you don’t, you should.
It’s a six-hour flight from Honolulu to Phoenix, so when a US Airways agent offered Blair Fell an upgrade to first class for just $350, he jumped at the opportunity.
If you have a driver’s license, chances are that you also have an amusing story about GPS directions. Here’s mine.