Why the travel industry’s favorite new word is “no” – and what to do about it
The travel industry’s favorite new word seems to be “no.” Sergio Lopez knows that. So does Melanie Channick.
TRAVEL
The rise of the insincere travel offer – and what to do about it
Continental Airlines made her a promise: The frequent flier miles she’d earned from her business travel wouldn’t expire.
Is travel hacking smart – or unethical?
I’m all in favor of smart travel strategies, but there’s a difference between being an enlightened passenger and being a liar.
7 consumer secrets from the world’s smartest traveler
Can being a smart traveler make you a better consumer? As the author of How To Be The World’s Smartest Traveler, which is being published next month, I can confirm that it does.
Wireless company failed to deliver modem, then pocketed my money
Klaus Schuller’s wireless modem doesn’t arrive before his trip to Europe. It doesn’t arrive while he’s in Europe. Instead, it’s waiting for him when he gets home. Why can’t he get a refund for a hotspot he never got to use?