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Elliott Report

Elliott Report

  • Home
  • Features
    • Advocacy
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    • Problem Solved
    • On Travel
    • Safe Travels
    • The Travel Troubleshooter
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TRAVEL

Renter receives $2,212 bill from Thrifty for damage already noted on rental form. Claims company insists on payment despite evidence. Learn how to document rental car condition and dispute false damage charges. PurCo

Thrifty is billing me $2,212 for damaging my rental — but I didn’t do it!

June 14, 2025June 11, 2025 by Christopher Elliott

When Natasha Bird rents a car from Thrifty, she notes damage to the front bumper. So why is she getting a bill for $2,212 for the same damage?

Categories The Travel Troubleshooter
Renter faces $1,800 bill for a "small scratch" on an Enterprise rental car in Germany. Dispute leads to threats. Learn how to document rental car condition and fight false damage claims.

A “small scratch” on my Enterprise rental — and now a $1,800 bill. Do I have to pay?

June 7, 2025June 4, 2025 by Christopher Elliott

Eric Weiman rents a car from Enterprise in Germany. He is later accused of damaging the car. When he disputes the charges, Enterprise threatens legal action. Can he get them to drop the claim?

Categories The Travel Troubleshooter
Passenger seeks full refund after Aer Lingus switches aircraft due to a strike, leading to a charter flight. Understand your rights when airlines change service, negotiation strategies, and how to get a fair resolution in flight disruption cases.

Aer Lingus Switched my aircraft. Am I entitled to a refund?

June 5, 2025June 2, 2025 by Christopher Elliott

Is an aircraft switch enough cause to ask for a full flight refund? Stephanie Szigetvari wants to know — and the answer might surprise you. It surprised me, and I don’t surprise easily.

Categories Advocacy
Tourists are increasingly breaking laws and exhibiting poor behavior while on vacation, from cultural faux pas to criminal acts. Experts attribute this to entitlement and post-pandemic recklessness. Learn how to avoid legal trouble and cultural missteps, and why a sincere apology can go a long way.

What’s the worst thing you’ve done on vacation?

June 4, 2025June 1, 2025 by Christopher Elliott

Confession time! What’s the worst thing you’ve ever done on vacation?

Categories On Travel
Jeff Berman's flight from Seattle to Quebec City was a nightmare. A delay on the first leg of his flight left him stranded in Calgary, and the only way out was to buy a new ticket to his final destination.

Airline code-share nightmare: WestJet left me stranded in Calgary!

April 26, 2025April 14, 2025 by Christopher Elliott

Jeff Berman’s flight from Seattle to Quebec City was a nightmare. A delay on the first leg of his flight left him stranded in Calgary, and the only way out was to buy a new ticket to his final destination.

Categories Advocacy
When Air France flagged Elana Gershuny's ticket as fraudulent, it didn't just strand her in Lyon, France. It also landed her on a secret airline blacklist.

I’m on an airline’s credit card blacklist. How do I get off?

April 26, 2025April 7, 2025 by Christopher Elliott

When Air France flagged Elana Gershuny’s ticket as fraudulent, it didn’t just strand her in Lyon, France. It also landed her on a secret airline blacklist.

Categories Advocacy, Travel Problems
Why are passengers acting so badly? And what can you do if you're seated next to an entitled passenger?

Why are airline passengers so entitled and inconsiderate?

April 26, 2025April 6, 2025 by Christopher Elliott

Why are passengers acting so badly? And what can you do if you’re seated next to an entitled passenger?

Categories On Travel
Tom Mason gets locked out of his vacation rental in Italy. Why is Booking.com ignoring his requests for help?

Locked out of my rental in Italy. Why won’t Booking.com help me?

April 26, 2025March 26, 2025 by Christopher Elliott

Tom Mason gets locked out of his vacation rental in Italy. Why is Booking.com ignoring his requests for help?

Categories The Travel Troubleshooter
Has this ever happened to you? You're boarding a flight and the guy in front of you is slow. Almost deliberately slow. 

Slow travel: Why is everyone losing it with the laggards?

April 26, 2025March 23, 2025 by Christopher Elliott

Has this ever happened to you? You’re boarding a flight and the guy in front of you is slow. Almost deliberately slow. 

Categories On Travel
You've probably seen the breathless warnings about pickpockets and scams this spring break. But my experience in New Orleans involved a more direct threat.

Is it safe to travel this spring break? Here’s what experts say

March 24, 2025March 22, 2025 by Christopher Elliott

You’ve probably seen the breathless warnings about pickpockets and scams this spring break. But my experience in New Orleans involved a more direct threat.

Categories Safe Travels
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