When Rich Winer booked flights for himself and his wife on Lufthansa, he paid an extra $200 to reserve specific seats. Lufthansa confirmed in an email to Winer that he had reserved those seats.
Something about Nina Bucki’s story doesn’t quite add up. She’d planned a trip to Poland with her two daughters, but didn’t take it. She asked our help in getting a refund or credit for her unused airfares.
Geoffrey Small pays an extra $150 for an economy plus seat on El Al, only to find that nothing in that seat works. As compensation, El Al offers a $150 voucher. Is that sufficient compensation for Small’s malfunctioning seat?
Sometimes, travel isn’t fun. Jane Hatch’s last-minute winter flight from Baltimore to Milwaukee was for the worst reason of all.
So what if the motorcycle rumbles like a purring cougar with smoker’s voice? Anyone got a problem with that?
United Airlines flight 1031 was about 80 miles east of Cancún, on its way from Panama City’s Tocumen International Airport to Houston’s George Bush Intercontinental Airport, when it encountered turbulence earlier this summer — severe turbulence.
It wasn’t that long ago that travelers who wanted to read up before their trips were limited to paper guidebooks and novels featuring the destination.
Oregon’s cool and mysterious coast isn’t a what-you-see-is-what-you-get kind of place. Only repeated visits allow you to discover why it’s one of America’s most underrated destinations.
Welcome back. What’s that? You didn’t want to come home? You might have a touch of the post-vacation blues.
Tamara Myers thought that her hotel bill at the Westgate Las Vegas Resort & Casino would come to $415. At least that’s what Otel.com, the website through which she booked the room, promised her.
When Keith Montgomery went to pick up his rental car in Fort Lauderdale, Fla., he had his driver’s license handy. But the rental car facility refused to rent him the car for which he’d prepaid, and forced him to pay for a new rental car. That’s because Montgomery is a dual U.S.-U.K. national who lives in London, and he needed his British driver’s license, which he didn’t have available.
What if your vacation never ended?
That’s a serious — and timely — question. It’s the peak of the summer travel season, and if you’re at the beach right now, you’re probably reading this and thinking, “I don’t have enough vacation time.”
It’s Canada’s 150th birthday, and I can’t think of a better way to mark the occasion than by spending some time in the country’s beautiful capital, Ottawa.
After American Airlines cancels Susan Cohen’s flight, it refunds only half her ticket. The reason? It claims she used the other half. Which is impossible. What now?
Lisa Coris changes the name on her son’s passport, but now Ethiopian Airlines wants to charge her $300. Is that too much?
Laurie Glynne and her family planned to fly to Barbados for the holidays. But then Delta Air Lines stopped flying to the Caribbean island. Can this vacation be saved?
Silicon Valley draws me to it like a powerful magnet, with its Mediterranean climate, irresistible culture of innovation and iconic technology brands that have defined a generation. It pulls in my whole family, which, like many Americans, lives in a world defined by Apple, Facebook and Google.
Vivienne Pearson’s airline seat — the one for which she paid an extra 40 pounds — doesn’t recline. A flight attendant promised her a refund, but now the airline is balking.
When Marco Lippman booked his United Airlines ticket for a flight from San Francisco to Frankfurt, Germany, he received a message that “four tickets were left at this price” that qualified for upgrades. But when he tried to upgrade his ticket, he found himself on a waitlist. And United’s website still contained a notation that upgraded tickets were available.
When Anne Maertz receives emails from Expedia indicating that her upcoming flight on Norwegian Airlines is “booked and confirmed,” she takes the online travel agency at its word. But when she arrives at the airport, Norwegian claims that she doesn’t have a ticket. Can our advocates help her get a refund for the new airfare she was forced to purchase?
Ilene Kahn files a claim with WOW Airlines for a delayed flight. The airline issues a claim number, but doesn’t process it. Can we help Kahn?
The Terminator wants to be your next travel agent.
There are some days we wish we could take every case that we receive. The fact is, we can’t. And there are several reasons for that.
When Rio de Janeiro was named a finalist city for the 2016 Olympic Games, I was filled with anticipation and excitement. As a long time member of NBC’s Olympic production team, I knew that the city’s selection could be my first opportunity to revisit my grandfather’s sister’s family, who I had not seen since I was in my teens.
Jim Dooley asked us for help with a refund for an unused portion of a round-trip air ticket. Years ago, he might have had a case that we could have advocated. Even two years ago, we might have been able to help him.
When passengers arrive late for or miss an outbound flight, they’re considered “no-shows.” That’s an industry standard policy. All remaining flights, including their return, are automatically canceled. Their ticket is worthless.
Moinuddin Sayed booked a room on Priceline with one bed, which is exactly what the Sheraton Rockville gave him.