I want to receive Royal Caribbean’s promotional emails. Why won’t they send them?

Keith Johnson can’t seem to subscribe to Royal Caribbean’s promotional emails. Maybe he needs help from an advocate. Read more “I want to receive Royal Caribbean’s promotional emails. Why won’t they send them?”

You have a horse in this race. Time to do something about it.

Talk about a squeaker! I’m looking at the votes for our 2018 Readers’ Choice Awards so far, and it’s a close one.
Read more “You have a horse in this race. Time to do something about it.”

A broken kneecap, a denied insurance claim — and a missed cruise

I know what you’re thinking. Did Debby Russo fall behind on her interest payments and get roughed up by a loan shark?

No, almost as bad. She broke her kneecap, but she thought she was covered by her travel insurance. She wasn’t. Read more “A broken kneecap, a denied insurance claim — and a missed cruise”

He missed the boat and Royal Caribbean doesn’t care

If at first you don’t succeed, try again. And if you’re dealing with Royal Caribbean, again and again.
Read more “He missed the boat and Royal Caribbean doesn’t care”

Hey Royal Caribbean, where’s my refund?

Today’s story of corporate intransigence comes to us courtesy of Royal Caribbean. At least it does if Kara McMonagle is to be believed.
Read more “Hey Royal Caribbean, where’s my refund?”