I want to receive Royal Caribbean’s promotional emails. Why won’t they send them?

Keith Johnson can’t seem to subscribe to Royal Caribbean’s promotional emails. Maybe he needs help from an advocate. Read more “I want to receive Royal Caribbean’s promotional emails. Why won’t they send them?”

You have a horse in this race. Time to do something about it.

Talk about a squeaker! I’m looking at the votes for our 2018 Readers’ Choice Awards so far, and it’s a close one.
Read more “You have a horse in this race. Time to do something about it.”

A broken kneecap, a denied insurance claim — and a missed cruise

I know what you’re thinking. Did Debby Russo fall behind on her interest payments and get roughed up by a loan shark?

No, almost as bad. She broke her kneecap, but she thought she was covered by her travel insurance. She wasn’t. Read more “A broken kneecap, a denied insurance claim — and a missed cruise”

Hey Royal Caribbean, where’s my refund?

Today’s story of corporate intransigence comes to us courtesy of Royal Caribbean. At least it does if Kara McMonagle is to be believed.
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Are cruise lines “dumping” their sick passengers?

Fred and Connie Claussen’s honeymoon cruise on Royal Caribbean’s Serenade of the Seas ended on a tragic note. During the voyage, Fred suffered a massive heart attack. The Serenade’s medical staff treated him and then diverted the ship to St. Kitts, where he was transferred to a hospital.
Read more “Are cruise lines “dumping” their sick passengers?”

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