Keith Johnson can’t seem to subscribe to Royal Caribbean’s promotional emails. Maybe he needs help from an advocate. “I want to receive Royal Caribbean’s promotional emails. Why won’t they send them?”
Talk about a squeaker! I’m looking at the votes for our 2018 Readers’ Choice Awards so far, and it’s a close one.
“You have a horse in this race. Time to do something about it.”
I know what you’re thinking. Did Debby Russo fall behind on her interest payments and get roughed up by a loan shark?
No, almost as bad. She broke her kneecap, but she thought she was covered by her travel insurance. She wasn’t. “A broken kneecap, a denied insurance claim — and a missed cruise”
Today’s story of corporate intransigence comes to us courtesy of Royal Caribbean. At least it does if Kara McMonagle is to be believed.
“Hey Royal Caribbean, where’s my refund?”
Fred and Connie Claussen’s honeymoon cruise on Royal Caribbean’s Serenade of the Seas ended on a tragic note. During the voyage, Fred suffered a massive heart attack. The Serenade’s medical staff treated him and then diverted the ship to St. Kitts, where he was transferred to a hospital.
“Are cruise lines “dumping” their sick passengers?”