I double-booked my shore excursions. Why can’t I get a refund?

If you double-book a shore excursion on your cruise, are you entitled to a refund for your missed tour?

Diane Kolett and her husband would like to know, because they experienced this on a recent vacation. Read more “I double-booked my shore excursions. Why can’t I get a refund?”

I want to receive Royal Caribbean’s promotional emails. Why won’t they send them?

Keith Johnson can’t seem to subscribe to Royal Caribbean’s promotional emails. Maybe he needs help from an advocate. Read more “I want to receive Royal Caribbean’s promotional emails. Why won’t they send them?”

You have a horse in this race. Time to do something about it.

Talk about a squeaker! I’m looking at the votes for our 2018 Readers’ Choice Awards so far, and it’s a close one.
Read more “You have a horse in this race. Time to do something about it.”

My travel agent charged my card for someone else’s cruise

Rachel Broughten booked a cruise on Royal Caribbean, but the cruise line incorrectly charged her credit card for an extra payment — because her travel agent gave the line the wrong credit card number. Read more “My travel agent charged my card for someone else’s cruise”

Our ship sailed, but we weren’t on it. Are we out of luck?

Jo Peckinpaugh and her husband were looking forward to a relaxing Caribbean cruise. Then their flight was canceled and they couldn’t make it to the ship on time. Can we help save their vacation? Read more “Our ship sailed, but we weren’t on it. Are we out of luck?”

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